Officer, Customer Service Officer, Consumer Banking Group

China, Beijing Branch; Jalakandapuram; On-site; INR 400,000 - 660,000; Full time

Job summary

DBS Bank in Jalakandapuram is seeking an Operations professional for our consumer banking operations. You will process banking transactions and ensure compliance with applicable regulations, while delivering quality service to customers.

The role requires 2–4 years banking experience, a graduate degree in Banking or Commerce, and strong communication and interpersonal skills. We offer a competitive salary and benefits in a dynamic environment.

Qualifications

• 2–4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong client relationships.
• Knowledge of internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with regulations and bank policies for banking transactions.
• Process cash, transfer, and clearing of instruments.
• Handle receipts and processing of cheques, drafts, pay orders & other instruments.
• Process requests for new account opening, transaction updation etc., jointly with an officer or independently with authorization.
• Process customer service requests, respond to customer inquiries such as balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Interpersonal skills

Communication skills

Relationship building

Time management

Computer literacy

Education

Graduate in Banking/Commerce

Job description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalat when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Jalakandapuram

Job: Operations

Schedule: Regular

Employee Status: Full time