Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; New Delhi; On-site; INR 400,000 - 560,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

DBS Bank in Delhi is seeking an Operations professional to manage routine banking transactions and customer requests in a fast-paced environment. The role requires accuracy, regulatory compliance and timely service, with emphasis on building strong client relationships in a busy urban setting.

The candidate should have 2-4 years of banking experience, good communication skills, and a solid understanding of banking regulations, with the ability to meet deadlines.

Qualifications

• 2-4 years banking experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Able to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Skills

Banking operations

Customer service

Communication skills

Relationship building

Timely deadlines

Education

Graduate in Banking/Commerce

Tools

MS Office

Job description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions


• Process cash transactions, transfer transactions and clearing of instruments


• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits


• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard


• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.


• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience


• Graduate preferably Banking/Commerce


• Excellent interpersonal and communication skills


• Ability to build strong relationships with clients.


• Responsible


• Ability to meet deadlines.


• Knowledge about internal/external regulations.


• Good Computer Knowledge

Benefits

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Vasant Vihar

Job

Operations

Schedule

Regular

Employee Status

Full time