Officer, Customer Service Officer, Consumer Banking Group

China, Beijing Branch; Dharmapuri; On-site; INR 350,000 - 550,000; Full time

Job summary

DBS is seeking an Operations staff member in Pennagaram to support banking transactions, uphold compliance with bank policies, and assist customers.

The ideal candidate will have 2–4 years of banking experience, a Bachelor's in Banking or Commerce, and strong communication skills to build client relationships while meeting deadlines.

Qualifications

• 2-4 years Banking Experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and able to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge.

Responsibilities

• Ensure compliance with regulations and bank policies for all processes related to banking transactions.
• Process cash transactions, transfer transactions and clearing of instruments.
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalade when required to the appropriate authorities.

Skills

Interpersonal skills

Client relationship building

Responsible

Deadline management

Regulatory knowledge

Computer literacy

Education

Bachelor's in Banking/Commerce

Tools

MS Office

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalade when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Pennagaram

Job: Operations

Schedule: Regular

Employee Status: Full time