Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Tamil Nadu; On-site; INR 300,000 - 540,000; Full time

Job summary

DBS Bank Ltd in Nagapattinam, Tamil Nadu, invites applications for an Operations role that handles banking transactions, account updates, and customer service requests while ensuring regulatory compliance. The role focuses on accurate processing and timely responses to client needs within a full-time on-site setting.

New graduates in Banking or Commerce with strong communication skills and good computer literacy are encouraged to apply.

Qualifications

• Graduate preferably in Banking or Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and deadline-driven.
• Good computer knowledge and regulatory awareness.

Responsibilities

• Process banking transactions including cash, transfers and clearing of instruments.
• Handle cheque processing, demand drafts, pay orders and other instruments within limits.
• Process new account opening requests and transaction updates.
• Respond to customer service inquiries including balances, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when needed.
• Maintain compliance with regulations and bank policies across processes.

Skills

Interpersonal communication

Relationship building

Deadline adherence

Computer literacy

Education

Graduate preferably Banking/Commerce

Job description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and elevate when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

Location

Nagapattinam

Job

Operations

Schedule

Regular

Employee Status

Full time