Officer, Customer Service Officer, Consumer Banking Group

DBS Bank (Indonesia); Tiruchirappalli; On-site; INR 300,000 - 420,000; Full time

Job summary

DBS Bank is seeking an Operations professional in Thillainagar, Trichy to deliver outstanding customer service at the branch. You will address inquiries, resolve complaints, and process banking transactions with accuracy while adhering to regulatory guidelines.

The role requires a degree or diploma in business/finance, strong communication skills, and the ability to work under pressure in a fast-paced environment. Join a team focused on service excellence and operational integrity.

Qualifications

• Degree or Diploma in Business, Finance, or a related discipline.
• Prior experience in a customer-facing role, preferably within financial services.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Strong problem-solving abilities and the capacity to perform under pressure in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to clients visiting the distribution branch, ensuring a welcoming and professional experience.
• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.
• Identify customer needs and proactively recommend suitable financial products and services.
• Collaborate with internal teams to optimize branch workflow and achieve service excellence standards.
• Adhere to regulatory requirements, compliance guidelines, and internal bank policies during daily operations.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Education

Degree or Diploma in Business/Finance

Tools

Digital banking platforms

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.ResponsibilitiesDeliver exceptional customer service to clients visiting the distribution branch, ensuring a welcoming and professional experience.Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.Identify customer needs and proactively recommend suitable financial products and services.Adhere to all regulatory requirements, compliance guidelines, and internal bank policies during daily operations.Collaborate with internal teams to optimize branch workflow and achieve service excellence standards.RequirementsDegree or Diploma in Business, Finance, or a related discipline.Prior experience in a customer-facing role, preferably within the financial services or banking sector.Excellent interpersonal and communication skills with a customer-centric mindset.Strong problem-solving abilities and the capacity to perform under pressure in a fast-paced environment.High level of integrity, detail-oriented, and committed to operational compliance.Proficiency in digital banking platforms and standard office applications.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:Thillainagar, TrichyJob:OperationsSchedule:RegularEmployee Status:Full time