Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Bengaluru South; On-site; INR 350,000 - 520,000; Full time

Job summary

DBS Bank Ltd. in Bengaluru is seeking an Operations professional with 2-4 years of banking experience to handle routine cash and account-related tasks. You will ensure compliance, process transactions, and support customer service activities in a fast-paced environment.

You will maintain accuracy, follow internal controls, respond to client inquiries, and work with officers to update records while meeting deadlines and regulatory requirements.

Qualifications

• 2-4 years of banking experience.
• Graduation in Banking or Commerce preferred.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and deadline-oriented.
• Knowledge of internal and external regulations.
• Good computer knowledge (MS Office).

Responsibilities

• Ensure compliance with regulations and bank policies for banking processes.
• Process cash, transfer, and clearing of instruments.
• Handle receipts & processing of cheques, drafts, pay orders & other instruments up to authorized limits.
• Process requests for new account openings and transaction updates with officers or independently as authorised.
• Address customer service requests and respond to inquiries about balances, transactions, statements and fees.
• Address customer queries and escalate when required to appropriate authorities.

Skills

Interpersonal skills

Communication skills

Relationship building

Time management

Regulatory knowledge

Computer literacy

Deadline-oriented

Education

Graduate in Banking/Commerce

Tools

MS Office

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escale when required to the appropriate authorities

Requirements

• 2-4 years Banking Experience
• Graduate preferably Banking/Commerce
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good Computer Knowledge

Location: Raja Rajeshwari Nagar

Job

Operations

Schedule

Regular

Employee Status

Full time