Officer

UltraTech Cement; Odisha; On-site; INR 600,000 - 900,000; Full time

Job summary

UltraTech Cement in Odisha invites applications for the role of Area Manager, Tech Cust Solutions. The position involves driving product samples, presenting technical features, and resolving customer issues on-site in Odisha.

The role requires coordinating with contractors and the R&D team to address quality complaints, gather market insights, and maintain MIS reports for technical services activities.

Qualifications

• Handle product sample requests within 48 hours and verify quality.
• Deliver technical presentations and demonstrate product features to customers.
• Coordinate with contractors/dealers; manage related documentation and MIS reports.

Responsibilities

• Samples & demonstrations of products to ensure timely execution.
• Verify quality and application performance of samples.
• Coordinate with contractors and dealers; manage related documentation/bills.
• Create product awareness through technical presentations and customer interactions.
• Attend customer complaints and ensure prompt action; coordinate with R&D for investigations.
• Maintain MIS reports and report market developments.

Skills

Product Knowledge

Product Sampling & Demonstration

Complaint Analysis and Resolution

MIS Reporting

Job description

UltraTech is a rapidly growing organization & we are on the lookout for the sharpest & brightest talent. We are hiring for the role of: Area Manager, Tech Cust Solutions

Location: Odisha

Preferred Skills:

• Product Knowledge
• Product Sampling & Demonstration
• Complaint Analysis and Resolution
• MIS Reporting

Work Experience: 2 - 6 years

Job Description

Samples & Demonstrations of Products

• Ensure execution of all product sample requests received from the Marketing team within 48 hours under normal conditions.
• Verify the quality and application performance of samples after execution.
• Coordinate with contractors and dealers and manage related documentation/bills.

Product Awareness & Presentations

• Create product awareness through technical presentations and customer interactions.
• Demonstrate product features, benefits, and applications during customer meetings.
• Support customer engagement and brand promotion activities.
• Attend customer complaints on the same day and ensure prompt action.
• Coordinate with the R&D team for investigation of quality-related complaints.
• Verify application-related issues and provide resolution
• Maintain MIS reports related to technical services activities.
• Gather and report competitor information, new products, and market developments on an ongoing basis.
• Share market insights and competitor updates with relevant stakeholders.