Technical Quality Officer

Amardeep Aggregates; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Amardeep Aggregates is seeking a Technical Customer Support specialist to act as the technical face of the company across construction sites, dealers, and customers. The role covers product demonstrations, troubleshooting, and QA to ensure IS specifications are met.

You will train customers on preparation, mixing ratios and application techniques, while supporting sales with technical insights and documentation.

Qualifications

• 1–3 years of experience in Tile Adhesives / Construction Chemicals.
• Diploma or graduate in any discipline.
• Strong communication and presentation skills.

Responsibilities

• Visit construction sites, dealers, distributors, and project customers.
• Demonstrate proper application methods for tile adhesives, waterproofing and other products.
• Troubleshoot issues and provide practical technical solutions.
• Support Sales with technical presentations and product approvals.
• Coordinate with R&D for product improvements and maintain test records.
• Prepare technical reports, site visit reports, and product performance documentation.

Skills

Customer persuasion

Technical presentation

Problem solving

Relationship building

Professional appearance

Education

Diploma / Graduate

Job description

1) JOB PURPOSE:

To act as the technical face of the company by ensuring product quality, providing technical guidance to customers, resolving site-related issues, and building customer confidence through technical expertise. The role will bridge the gap between R&D, Manufacturing, Sales, and Customers to establish Amardeep Group as a trusted premium construction chemicals brand.

2) ROLE & RESPONSIBLITIES:

Technical Customer Support

• 1. Visit construction sites, dealers, distributors, and project customers.
• 2. Demonstrate proper application methods for tile adhesives, block joining mortar, ready mix plaster, waterproofing, and other products.
• 3. Troubleshoot application failures and provide practical technical solutions.
• 4. Resolve customer complaints with root cause analysis and corrective actions.
• 5. Build customer confidence through strong technical knowledge and communication.

Quality Assurance

• 1. Ensure all finished products meet internal quality standards and IS specifications.
• 2. Verify product consistency before dispatch.
• 3. Review daily QC reports and identify deviations.
• 4. Coordinate with Production & QC for continuous quality improvement.
• 5. Maintain technical documentation and test records.

Product Demonstration & Training

• 1. Conduct product demonstrations for:
• 2. Dealers
• 3. Contractors
• 4. Applicators
• 5. Engineers
• 6. Architects
• 7. Train customers on:
• 8. Surface preparation
• 9. Mixing ratios
• 10. Application techniques
• 11. Coverage calculations
• 12. Curing methods

Technical Sales Support

• 1. Support Sales Team during:
• 4. Technical presentations
• 5. Product approvals
• 6. Assist in convincing consultants, engineers, and project owners through technical discussions.
• 7. Provide comparative technical analysis against competitor products.

Product Testing & Validation

• 1. Conduct laboratory and site performance tests.
• 2. Coordinate with R&D for product improvements.
• 3. Maintain records of field performance.

Market Intelligence

• 1. Collect competitor samples.
• 2. Analyze competitor products.
• 3. Gather customer feedback.
• 4. Suggest improvements based on market requirements.

DocumentationPrepare:

• 1. Technical reports
• 2. Site visit reports
• 3. Product performance reports
• 4. Application manuals
• 5. Method statements
• 6. Technical Data Sheets (TDS)
• 7. Application SOPs FAQ

Knowledge: & Skills:

• 2. Strong customer convincing ability.
• 3. Technical presentation skills.
• 4. Problem-solving mindset.
• 7. Relationship-building skills.
• 8. Professional appearance and confidence.

Experience: 1–3 years of experience in Tile Adhesives / Construction Chemicals

Educational Qualification: Diploma / Graduate in any discipline