Office Administrator

JobTrade; Kamrup Metropolitan; On-site; INR 180,000 - 300,000; Full time

Job summary

JobTrade in Kamrup Metropolitan, Assam, is seeking an organized Administrator to handle day-to-day administrative and coordination activities. The role includes receiving and coordinating client calls, complaints, and service requests, understanding client requirements, and assigning site visits to the appropriate sales executive based on location and availability.

You will coordinate with sales field staff to ensure timely client visits, maintain a proper visit schedule and follow-up tracker,

Responsibilities

• Receive and coordinate client calls, complaints, service requests, and requirements.
• Understand client requirements and assign site visits to the appropriate sales executive based on location and availability.
• Coordinate with sales field staff to ensure timely client visits, maintain visit schedules and follow-up trackers.
• Follow up after visits and update clients on status; maintain records of requests, visits, complaints and closures.
• Coordinate between clients and the sales team and handle general office administration and documentation.

Job description

Handle day-to-day administrative and coordination activities

• Receive and coordinate client calls, complaints, service requests, and requirements
• Understand client requirements and ensure timely action. Assign site visits to the concerned sales executive based on location, availability. Coordinate with sales field staff and ensure they reach the client site on time. Maintain a proper visit schedule and follow-up tracker
• Follow up with the concerned person after the visit and update the client regarding the status. Maintain records of client requests, visits, complaints, and their closure. Coordinate between clients & sales team. Handle general office administration and documentation. Ensure all client concerns are properly communicated and followed up until closure.