Non Voice Process Executive

Trigent Software; Gurugram District; On-site; INR 255,000 - 345,000; Full time

Job summary

Trigent Software in Gurugram is hiring for Customer Service Executive roles to support global customers via chat and email in a non-voice setup. This in-office position requires 0 to 3 years of experience; freshers are welcome for Executive level, with a Senior Executive path offering 1.5–3+ years of relevant experience.

Flexible with 24/7 rotational shifts and 5-day work weeks. Join a dynamic support team focused on CSAT, FCR, and AHT, delivering excellent service and growth opportunities in a

Qualifications

• Graduate in any stream (Postgraduates welcome).
• Executive: 1 year experience (Freshers welcome).
• Senior Executive: 1.5–3+ years of relevant customer support/BPO experience.

Responsibilities

• Handle inbound customer queries and troubleshoot issues via non-voice channels within defined SLAs.
• Maintain quality standards: CSAT, First Contact Resolution (FCR), and Average Handling Time (AHT).

Skills

Non-voice support

Chat & Email support

Customer service

Education

Graduate in any stream

Job description

Job Description

• Job Title: Customer Service Executive / Senior Customer Service Executive
• Work Mode: In Office
• Job Location: Gurugram
• Work Experience: 0 to 3 years
• Salary - 3Lpa

• Department: Non voice Process

About the Role

We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via Chat, Email, and other Non-Voice support channels.

Key Responsibilities

• Handle inbound customer queries and troubleshoot issues via non-voice channels within defined SLAs.
• Maintain quality standards: CSAT, First Contact Resolution (FCR), and Average Handling Time (AHT).

Candidate Profile & Eligibility

• Graduate in any stream (Postgraduates are also welcome).

Experience

• Executive: 01 year (Freshers welcome)
• Senior Executive: 1.5 3+ years of relevant customer support/BPO experience

Shift Requirements

• Flexible with 24/7 rotational shifts and rotational week-offs (5-day work week)