International Non Voice - Process Executive

Trigent Software; Gurugram District; On-site; INR 24,000 - 29,000; Full time

Job summary

Trigent Software in Gurugram is hiring for a Customer Service Executive / Senior Customer Service Executive in the Customer Experience / Client Operations team. The role involves handling customer inquiries, resolving issues, and logging all interactions in the CRM with strict adherence to SOPs.

Freshers and experienced candidates with strong English communication are encouraged to apply. Office-based role with 24/7 rotational shifts and week-offs; immediate joiners preferred.

Qualifications

• Graduate in any stream (B.com /BBA /BA/BSC/BCA)
• 0–1 years for Executive; 1.5–3+ years for Senior Executive
• Strong English communication (verbal and written) with neutral accent
• Willing to work in rotational shifts including night shifts and 5-day workweek

Responsibilities

• Handle customer inquiries: respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs.
• Maintain quality standards: meet/exceed targets related to CSAT, FCR, and AHT.
• Document interactions: log all customer interactions, complaints, and outcomes in the CRM/ticketing system.
• Escalate appropriately: identify critical or complex escalations and route to internal teams.
• Process adherence: follow compliance, data security policies and SOPs.

Skills

Customer support

Communication skills

English proficiency

Education

Graduate degree

Tools

CRM software

Ticketing system

Job description

FGreetings from Trigent Software

We are actively hiring for International Voice Process - Gurugram

Job Title: Customer Service Executive / Senior Customer Service Executive

Department: Customer Experience / Client Operations

Work Mode: \Work From Office

Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

Key Responsibilities

• Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs.
• Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT).
• Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system.
• Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams.
• Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs).

Candidate Profile & Eligibility Criteria

Education: Graduate in any stream (B.com /BBA /BA/BSC/BCA)

Experience

• For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome).
• For Senior Executive: 1.5 to 3+ years of relevant customer support/BPO/client-handling experience.

Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension.

Shift Flexibility: Must be comfortable working in rotational shifts (including morning, afternoon, evening, and night shifts) and rotational week-offs (5-working days format).

For Freshers Max CTC : 24300 Per Month

Experienced Max CTC : 29300 Per Month

We are Looking for Someone who can Join us Immediately