Customer Service Executive

Trigent Software; Gurugram District; On-site; INR 167,000 - 246,000; Part time

Job summary

Trigent Software in Gurugram is seeking a Customer Service Executive (Non-voice) for a 4-month contractor role. The incumbent will be the primary contact for global customers, handling chats and emails, and ensuring swift issue resolution within SLAs.

The ideal candidate is graduate with 0–1 year experience, fluent English, neutral accent, and comfortable with 24/7 rotational shifts and week offs. Work from office in Gurugram Sector-21.

Qualifications

• Graduate with willingness to work in a fast-paced support environment.
• Strong English communication (verbal and written) with a neutral accent.
• Previous customer service exposure is a plus but freshers with strong profiles are welcome.

Responsibilities

• Handle customer inquiries via chat and email; provide accurate resolutions within SLAs.
• Log interactions and outcomes in the CRM/ticketing system accurately.
• Escalate complex cases to the appropriate internal teams as needed.
• Adhere to SOPs and data security policies while delivering consistent service.

Skills

English communication

Neutral accent

Customer service

Education

Graduate

Job description

Role & responsibilities

Preferred candidate profile

Payroll company - Trigent Software Job Title: Customer Service Executive (Non voice process)

Employment Type: Contractors 4months

Location- Gurugram

Work Mode: Work From Office -Gurugram sector-21 Location

Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

About the Role We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels].

Job description

If you possess a passion for problem-solving, thrive in a fast-paced environment, and boast great communication skills, this is the right place for you to grow your career. Key Responsibilities Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs. Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT). Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system. Escalate Appropriately: Identify critical or complex escalations and route them to appropriate internal teams. Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs). Candidate Profile & Eligibility Criteria Education: Graduate in any stream ( Postgraduates also welcome). Experience: For Executive: 0 to 1 years of experience (Freshers with great profiles are welcome).

Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension.

Shift Flexibility: Must be comfortable working in rotational shifts (including morning, afternoon, evening, and night shifts) and rotational week-offs (5-working days format).

Critical Policy: Peak Season Leave Restriction (Mandatory)

Important Note: Due to anticipated high customer demand and business volume spikes, all leaves (Planned, Casual, or Earned Leaves) are strictly restricted and blocked during the months of October, November, and December. Candidates must ensure their complete availability and commitment to work through this peak quarter.