Domestic Non Voice Process Associate ( Day Shift)

Your Pitchh; Bengaluru; On-site; INR 3,482,000 - 4,464,000; Full time

Benefits offered by this job

Incentives

Day shift

Sunday off

Job summary

Your Pitchh in Bangalore is hiring a Customer Support Executive for a domestic banking support process. The role emphasizes English/Hindi written communication, email and chat handling, and adherence to banking guidelines.

The candidate should have at least 1 year of experience in non-voice support, graduation, and readiness for day shifts with a fixed Sunday off. Immediate joiners preferred.

Qualifications

• Graduation is mandatory.
• Minimum 1 year of experience in Customer Support, Non-Voice, Email Support, or Chat Support.
• Hindi is mandatory.
• Good written and verbal communication skills in English.
• Strong typing speed and accuracy.
• Ability to work in a target-driven environment.

Responsibilities

• Handle customer queries through Email and Chat Support.
• Assist customers with banking-related queries and service requests.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional written communication in English and Hindi.
• Manage multiple customer interactions efficiently.
• Understand customer requirements and provide appropriate solutions.
• Escalate complex issues to the relevant department.
• Maintain accurate customer interaction records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow banking process guidelines and company policies.

Skills

Email Support

Chat Support

Non-Voice CS

Hindi language

Education

Graduation (any field)

Tools

Basic Computer Skills

Job description

Hiring: Customer Support Executive Domestic Non-Voice Process

HINDI IS MANDATORY

Location: Whitefield, Bangalore Process: Domestic Non-Voice (Banking Customer Support) Employment Type: Full-Time Shift: Day Shift Work Schedule: 6 Days Working | 1 Fixed Weekly Off (Sunday) Experience: Minimum 1 Year Qualification: Graduation Mandatory Salary: Up to 4 LPA (Up to 26,000 per month) + Incentives Language: Hindi Mandatory Joining: Immediate Joiners Preferred

Job Overview

We are hiring Customer Support Executives for a domestic banking customer support process in Whitefield, Bangalore. The ideal candidate should have experience in Email Support, Chat Support, or Non-Voice Customer Service, along with strong written communication skills in English and Hindi.

The role involves assisting customers with banking-related queries, service requests, and account-related concerns while maintaining service quality and customer satisfaction.

Key Responsibilities

• Handle customer queries through Email and Chat Support.
• Assist customers with banking-related queries and service requests.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional written communication in English and Hindi.
• Manage multiple customer interactions efficiently.
• Understand customer requirements and provide appropriate solutions.
• Escalate complex issues to the relevant department.
• Maintain accurate customer interaction records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow banking process guidelines and company policies.

Eligibility Criteria

• Graduation is mandatory.
• Minimum 1 year of experience in Customer Support, Non-Voice, Email Support, or Chat Support.
• Hindi is mandatory.
• Good written and verbal communication skills in English.
• Strong typing speed and accuracy.
• Good problem-solving and multitasking abilities.
• Basic computer knowledge.
• Ability to work in a target-driven environment.
• Bangalore-based candidates preferred.
• Immediate joiners preferred.

Note:- Candidates who are fluent in Hindi are highly preferred.

Salary & Benefits

• CTC up to 4 LPA.
• Monthly salary up to 26,000, based on experience and eligibility.
• Performance-based incentives.
• Day shift.
• Fixed Sunday weekly off.
• Career growth opportunities.
• Professional work environment.