NON-VOICE PROCESS

People XM; Bengaluru; Vor Ort; INR 201.000 - 268.000; Vollzeit

Zusammenfassung

People XM in Bengaluru, India, is hiring a detail-oriented Non-Voice Process Executive to handle customer queries via email, chat, and tickets. You should possess good written communication, typing accuracy, and the ability to resolve issues efficiently.

Freshers and candidates with up to 2 years of experience are welcome. The role offers full-time work with day/night shifts depending on the process, and requires basic MS Office skills and a customer-service mindset.

Qualifikationen

• Freshers and candidates with 0–2 years of experience.
• Strong written English communication.
• Typing speed with accuracy.
• Basic computer and MS Office knowledge.

Aufgaben

• Respond to customer queries through email, live chat, and support tickets.
• Provide accurate information and resolve customer concerns.
• Process customer requests and update records in company systems.
• Maintain customer information and documentation.
• Follow company policies, standard operating procedures, and quality guidelines.
• Coordinate with internal teams to resolve issues.
• Meet productivity, accuracy, and customer satisfaction targets.
• Ensure timely responses and data confidentiality.

Kenntnisse

Written English

Typing speed

Attention to detail

Multitasking

Time management

Customer service

Teamwork

Ausbildung

Higher secondary or graduate

Any degree preferred

Freshers welcome

Tools

MS Office

Jobbeschreibung

Job Title: Non-Voice Process Executive

Department: Customer Support / Operations

Experience: Freshers / 0-2 Years

Employment Type: Full-time

Work Shift: Day Shift / Night Shift (depending on process)

Job Summary

We are looking for a detail-oriented Non-Voice Process Executive to handle customer queries and business operations through email, chat, and other written communication channels. The ideal candidate should have good written communication skills, typing accuracy, and the ability to resolve customer issues efficiently.

Key Responsibilities

• Respond to customer queries through email, live chat, and support tickets.


• Provide accurate information and resolve customer concerns.


• Process customer requests and update records in company systems.


• Maintain customer information and documentation.


• Follow company policies, standard operating procedures, and quality guidelines.


• Coordinate with internal teams to resolve complex issues.


• Meet productivity, accuracy, and customer satisfaction targets.


• Ensure timely responses and maintain data confidentiality.

Skills Required

• Good written English communication skills.


• Basic computer knowledge and MS Office proficiency.


• Good typing speed and accuracy.


• Attention to detail and problem-solving skills.


• Ability to multitask and manage time effectively.


• Basic knowledge of email and chat support tools.


• Customer service and interpersonal skills.


• Ability to work independently and in a team.

Educational Qualifications

• 12th pass or graduate, depending on company requirements.


• Any degree is preferred.


• Freshers are welcome to apply.