Non Voice Customer Service Executive

Sutherland; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Sutherland is hiring for Non-Voice Process roles in Hyderabad. You will handle customer queries via chat and email, providing accurate information and timely solutions while maintaining high standards of written communication.

Freshers and experienced candidates may apply. Strong written English, basic computer skills, and the ability to multitask in a target-driven environment are required; graduation or intermediate qualifications are needed. Night shifts may be required.

Qualifications

• Strong written English communication is required.
• Basic computer knowledge and typing skills are essential.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Handle customer queries through chat and email.
• Provide accurate information and effective solutions to customer concerns.
• Respond to customer requests within the defined turnaround time (TAT).
• Maintain customer satisfaction through professional written communication.
• Update customer information and maintain records in the system.
• Follow company policies, quality standards, and process guidelines.
• Coordinate with internal teams to resolve customer issues.

Skills

Written English

Basic computer knowledge

Typing skills

Multitasking/target-driven

Education

Intermediate/Graduation

Job description

Non-Voice Process | Chat Support | Email Support | Customer Support Executive

Job Description :

We are hiring enthusiastic and customer-focused candidates for the Non-Voice Process. Candidates will be responsible for handling customer queries through chat, email, and other written communication channels.

Roles and Responsibilities

• Handle customer queries through chat and email.
• Provide accurate information and effective solutions to customer concerns.
• Respond to customer requests within the defined turnaround time (TAT).
• Maintain customer satisfaction through professional written communication.
• Update customer information and maintain records in the system.
• Follow company policies, quality standards, and process guidelines.
• Coordinate with internal teams to resolve customer issues.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Good written English communication skills.
• Basic computer knowledge and typing skills.
• Ability to multitask and work in a target-driven environment.
• Willingness to work in rotational shifts, including night shifts, if required.
• Minimum qualification: Intermediate/Graduation, as per process requirements.

Registration link : https://wa.me/911725680531?text=Hi%2C%20I%27d%20like%20to%20apply%20%5Bref%3Anaukri-hyd%5D

Walkin location : 7th Floor, Sutherland, Divyasree building, Manikonda Hyderabad, Telangana 500089