Customer Care Executive

GIST Management Solutions; Udaipur District, Jaipur, Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Night shift allowance

PF, Insurance and Gratuity benefits

5 days working

Job summary

GIST Management Solutions in Ahmedabad is hiring for Voice & Chat Support Executive (Non-Voice). Freshers and experienced candidates are welcome, with 10+3 / Diploma / HSC / Any Graduate qualification and excellent written English.

You will handle multi-channel customer queries, deliver accurate written responses, and maintain high service levels in a 24/7 environment. Role requires strong typing, quick understanding of concerns, and teamwork during rotational shifts.

Qualifications

• Freshers and experienced candidates may apply.
• Minimum 10+3 / Diploma / HSC / Any Graduate.
• Excellent written English communication skills.
• Strong typing and computer-handling skills.
• Good comprehension and ability to quickly understand customer concerns.
• Comfortable working in a 24/7 environment with rotational shifts.

Responsibilities

• Handle customer queries via chat, text, email, social media and other non-voice channels.
• Respond professionally within defined turnaround times.
• Provide accurate, timely resolutions through written communication.
• Maintain high customer service standards across multiple conversations.
• Assist customers with product/service-related queries and information.
• Escalate complex issues to Team Lead or appropriate department.
• Document interactions and maintain required records.
• Follow processes, quality standards and escalation procedures.
• Stay adaptable to new tools and shifting requirements.

Skills

Excellent written English

Strong typing

Good comprehension

Problem-solving

Analytical skills

Customer-focused attitude

Education

10+3 / Diploma / HSC / Any Graduate

Job description

Voice & Chat Support Executive Non-Voice Process

Location: Ahmedabad
Process: Voice & Chat / Non-Voice
Experience: Freshers & Experienced Candidates
Working: 5 Days | 24/7 Rotational Shifts
Shift Duration: 9 Hours

Role & Responsibilities

• Handle customer queries and provide support through chat, text, email, social media, direct messaging, and other non-voice channels.
• Respond to incoming customer communications professionally and within defined turnaround times.
• Understand customer concerns and provide accurate, relevant, and timely resolutions through written communication.
• Maintain a high standard of customer service while handling multiple conversations efficiently.
• Assist customers with product/service-related queries and provide appropriate information.
• Resolve customer issues with empathy, patience, and a customer-first approach.
• Document customer interactions accurately and maintain required records.
• Follow established processes, quality standards, compliance guidelines, and escalation procedures.
• Escalate complex or unresolved customer concerns to the appropriate Team Lead or concerned department.
• Maintain productivity, quality, and customer satisfaction targets.
• Work effectively as part of a team and contribute to overall customer experience.
• Adapt to process updates, new tools, and changing customer requirements.

Preferred Candidate Profile

• Freshers and experienced candidates can apply.
• Minimum 10+3 / Diploma / HSC / Any Graduate qualification.
• Excellent written English communication skills, including strong grammar, spelling, and sentence formation.
• Good comprehension and the ability to quickly understand customer concerns.
• Strong typing and computer-handling skills.
• Comfortable working on multiple systems and applications simultaneously.
• Customer-focused attitude with good problem-solving and analytical skills.
• Ability to handle customers professionally with patience and empathy.
• Good attention to detail and ability to follow defined processes.
• Comfortable working in a 24/7 environment with rotational shifts.
• Candidates should be flexible, adaptable, and willing to work in a fast-paced customer support environment.

What You Can Expect

• Supportive and encouraging leadership.
• Comprehensive training and learning opportunities.
• Career growth and development opportunities.
• Performance-based incentives and benefits.
• PF, Insurance and Gratuity benefits.
• Night shift allowance as applicable.
• 5 days working.
• Opportunity to develop expertise in customer service and non-voice operations.

Compensation

Salary will depend on interview performance, relevant experience, and overall candidate profile.