Customer Support Associate

Brightstar Telecommunications India; Chennai; On-site; INR 250,000 - 420,000; Full time

Job summary

Brightstar Telecommunications India in Chennai is seeking a Customer Support Agent to handle US Voice, Email, and Live Chat channels. The role requires strong English communication and problem-solving abilities, with night shift coverage and work from office.

Candidates with graduation are preferred; freshers with excellent communication skills will be considered. The job focuses on delivering professional customer experiences while adhering to processes and security policies.

Qualifications

• Excellent verbal and written English communication.
• Strong voice communication and customer-handling skills.
• Good email writing, grammar, and email etiquette.
• Good chat etiquette and written communication skills.
• Strong active listening, probing, and problem-solving abilities.

Responsibilities

• Handle customer queries through inbound/outbound Voice calls, Email, and Live Chat.
• Understand customer concerns through active listening and appropriate probing.
• Provide accurate information and effective resolutions as per defined processes.
• Write clear, professional email responses.
• Handle live chat conversations professionally while maintaining quality and accuracy.
• Troubleshoot customer issues and elevate unresolved cases when required.

Skills

English communication

Voice communication

Email writing

Chat etiquette

Active listening

Typing speed

Education

Graduation preferred

Job description

Customer Support Agent

Chennai, Tamil Nadu

Job Description

Customer Care Representative (US Voice, Email & Chat)

Job Title: Customer Care Representative US Process

Location: Chennai

Process: Customer Care & Voice, Email & Chat

Shift: US/Night Shift

Work Mode: Work from Office

Job Summary

We are looking for customer-focused professionals to provide excellent customer service to US customers across Voice, Email, and Live Chat channels. The ideal candidate should have strong spoken and written English, good problem-solving skills, and the ability to resolve customer concerns professionally and efficiently.

Key Responsibilities

• Handle customer queries through inbound/outbound Voice calls, Email, and Live Chat.


• Understand customer concerns through active listening and appropriate probing.


• Provide accurate information and effective resolutions as per defined processes.


• Write clear, professional, and grammatically correct email responses.


• Handle live chat conversations professionally while maintaining response quality and accuracy.


• Troubleshoot customer issues and elevate unresolved cases when required.


• Maintain accurate customer interaction notes and case documentation.


• Meet defined performance standards for Quality, CSAT, FCR, AHT, productivity, and adherence.


• Follow customer data privacy, security, and compliance requirements.


• Participate in training, coaching, and continuous improvement activities.

Required Skills

• Excellent verbal and written English communication.


• Strong Voice communication and customer-handling skills.


• Good email writing, grammar, and email etiquette.


• Good chat etiquette and written communication skills.


• Strong active listening, probing, and problem-solving abilities.


• Good computer navigation and typing skills.


• Ability to handle difficult customers calmly and professionally.


• Comfortable working across Voice, Email, and Chat based on business requirements.


• Flexible to work in US/night shifts and rotational weekly offs.

Qualification & Experience

• Graduate in any discipline preferred.


• Freshers with excellent communication skills can be considered.


• Previous experience in US Voice, Email, Chat, International BPO, or Customer Service will be an added advantage.


• Preferred Candidate Profile


• A customer-focused, confident communicator who can take ownership of customer concerns, provide accurate resolutions, follow processes consistently, and deliver a professional customer experience.