NOC Engineer - (Only Cisco CCNA Can APPLY)

People, Jobs, and News; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

People, Jobs, and News is seeking a Network Operations/Support professional in Gurugram for 24x7 monitoring, fault diagnosis, and proactive network maintenance. The role involves coordinating with field engineers, vendors, and customers to resolve outages, update tickets, and generate regular reports.

The candidate will ensure compliance with security and quality standards while driving improvements to enhance reliability and service quality.

Qualifications

• Skills listed include continuous improvement, network infrastructure, engineers, availability.

Responsibilities

• Monitor network infrastructure, systems, and services 24×7 using network monitoring tools.
• Identify, troubleshoot, and resolve network faults and connectivity issues.
• Escalate complex incidents to senior engineers or relevant support teams as per defined procedures.
• Perform first-level diagnosis of IP network problems and service outages.
• Track, update, and close trouble tickets within agreed service levels (SLAs).
• Monitor network performance, utilization, and availability to ensure optimal operation.
• Coordinate with field engineers, vendors, and customers during fault resolution activities.
• Maintain accurate records of incidents, outages, and maintenance activities.
• Assist in implementing network changes, upgrades, and planned maintenance activities.
• Generate daily, weekly, and monthly operational reports.
• Ensure compliance with operational procedures, security policies, and quality standards.
• Support continuous improvement initiatives to enhance network reliability and service quality.

Skills

continuous improvement

network infrastructure

engineers

availability

Job description

• Monitor network infrastructure, systems, and services 24×7 using network monitoring tools.
• Identify, troubleshoot, and resolve network faults and connectivity issues.
• Escalate complex incidents to senior engineers or relevant support teams as per defined procedures.
• Perform first-level diagnosis of IP network problems and service outages.
• Track, update, and close trouble tickets within agreed service levels (SLAs).
• Monitor network performance, utilization, and availability to ensure optimal operation.
• Coordinate with field engineers, vendors, and customers during fault resolution activities.
• Maintain accurate records of incidents, outages, and maintenance activities.
• Assist in implementing network changes, upgrades, and planned maintenance activities.
• Generate daily, weekly, and monthly operational reports.
• Ensure compliance with operational procedures, security policies, and quality standards.
• Support continuous improvement initiatives to enhance network reliability and service quality.

Skills: continuous improvement,network infrastructure,engineers,availability