NOC Analyst

Uzaif; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Uzaif in Hyderabad, India is looking for a NOC Analyst to provide operational support for Continent 8 infrastructure. In this role, you will ensure system availability and performance, minimizing downtime, and collaborating with Level 3 technical teams.

The ideal candidate has 3-5 years of experience in network operations, a Bachelor's degree in Computer Science or Engineering, and proficiency with network monitoring tools. Professional certifications are a plus.

Qualifications

• 3-5 years of experience in a network operations or support environment.
• Strong experience with incident and change management in an IP services environment.
• Experience supporting large international networks.

Responsibilities

• Monitor system availability and performance to minimize downtime.
• Troubleshoot network-related incidents and perform root cause analysis.
• Collaborate with Level 3 technical teams across Data Centre Hosting, Cloud, and Network services.
• Participate in technology projects across various domains.
• Create, maintain, and improve support and operational documentation.
• Contribute to incident management, change control, and customer provisioning.

Skills

Network monitoring tools

Troubleshooting

Communication

Organizational skills

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent experience

Tools

Cacti

MRTG

SolarWinds

Cisco Meraki

ASA firewalls

Juniper hardware

VMware solutions

Nutanix hardware

Microsoft Enterprise Suite

Job description

About the Role

As a NOC Analyst, you will be responsible for providing daily operational support and maintenance of all Continent 8 infrastructure. You will play a critical role in ensuring system availability and performance to meet our 99.9% service availability SLA.

Key Responsibilities

• Monitor system availability and performance to minimize downtime.
• Troubleshoot network-related incidents and perform root cause analysis.
• Collaborate with Level 3 technical teams across Data Centre Hosting, Cloud, and Network services.
• Participate in technology projects across various domains.
• Create, maintain, and improve support and operational documentation.
• Contribute to incident management, change control, and customer provisioning.

Requirements

• 3–5 years of experience in a network operations or support environment.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Strong experience with incident and change management in an IP services environment.
• Proficiency with network monitoring tools such as Cacti, MRTG, and SolarWinds.
• Strong troubleshooting, communication, and organizational skills.

Technical Exposure (Advantageous)

Experience with the following technologies is highly desirable:

• Network: Cisco Meraki, ASA firewalls, Juniper hardware.
• Infrastructure: VMware solutions, Nutanix hardware.
• Software: Microsoft Enterprise Suite.

Desirable Qualifications

• Experience supporting large international networks.
• Professional certifications: ITIL, CCNA, JNCIA, VCA, or Microsoft certifications.