NOC Engineer

People, Jobs, and News; Bengaluru; Sur place; INR 500 000 - 900 000; Plein temps

Résumé du poste

People, Jobs, and News in Bengaluru is seeking a Network Operations professional to monitor and manage network infrastructure and services around the clock.

You will identify and troubleshoot faults, coordinate with field engineers and vendors, maintain incident records, and generate operational reports to ensure service levels are met.

This role emphasizes adherence to security policies and continuous improvement of network reliability.

Qualifications

• Monitor network infrastructure, services and availability 24x7 using monitoring tools.
• Identify, troubleshoot and resolve network faults and connectivity issues.
• Perform first-level diagnosis of IP network problems and service outages.
• Track, update and close trouble tickets within SLAs.
• Coordinate with field engineers, vendors and customers during fault resolution activities.
• Generate daily, weekly and monthly operational reports.
• Ensure compliance with security policies and quality standards.

Responsabilités

• Monitor network infrastructure and services 24x7 using monitoring tools.
• Identify, troubleshoot and resolve network faults and outages.
• Escalate complex incidents to senior engineers or relevant support teams as per procedures.
• Track, update, and close trouble tickets within SLAs.

Connaissances

network infrastructure

availability

troubleshooting

monitoring

Description du poste

Monitor network infrastructure, systems, and services 24×7 using network monitoring tools.

• Identify, troubleshoot, and resolve network faults and connectivity issues.
• Escalate complex incidents to senior engineers or relevant support teams as per defined procedures.

• Perform first-level diagnosis of IP network problems and service outages.
• Track, update, and close trouble tickets within agreed service levels (SLAs).
• Monitor network performance, utilization, and availability to ensure optimal operation.
• Coordinate with field engineers, vendors, and customers during fault resolution activities.

• Maintain accurate records of incidents, outages, and maintenance activities.
• Assist in implementing network changes, upgrades, and planned maintenance activities.

• Generate daily, weekly, and monthly operational reports.
• Ensure compliance with operational procedures, security policies, and quality standards.

• Support continuous improvement initiatives to enhance network reliability and service quality.

Skills: network infrastructure, engineers, availability, infrastructure