Network Engineer

Indovision Services Private Limited; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Indovision Services Private Limited is seeking a NOC L1 Engineer to monitor telecom network infrastructure 24x7, identify alarms, and perform initial troubleshooting. You will create and track incident tickets, escalate where needed, and coordinate with field engineers and vendors during fault resolution.

The role requires hands-on troubleshooting of transmission media (OTN/SDH/DWDM, MPLS, ISP, WAN, IP) and strict adherence to SLAs, with proactive performance monitoring and shift-based work in a

Qualifications

• Basic knowledge of TCP/IP, Routing, Switching, MPLS, VPNs, and WAN technologies.
• Understanding telecom transmission technologies such as Fiber, Ethernet, and Microwave.
• Familiarity with NOC monitoring tools, EMS/NMS platforms, and ticketing systems.
• Knowledge of network troubleshooting methodologies.
• Ability to work in rotational shifts (24x7 operations).
• Strong communication and coordination skills.
• Good analytical and problem-solving abilities.

Responsibilities

• The NOC L1 Engineer is responsible for 24x7 monitoring of telecom network infrastructure, identifying alarms, performing initial troubleshooting, and ensuring timely escalation of network incidents.
• Perform first-level troubleshooting for transmission media including OTN/ SDH/ DWDM, MPLS, ISP, WAN, IP, and access network issues.
• Create, track, and update incident tickets through ITSM tools.
• Escalate unresolved issues to L2/L3 teams as per escalation matrix.
• Coordinate with field engineers, customers, and vendors during fault resolution.
• Monitor network performance and proactively identify potential risks.
• Ensure compliance with SLA and operational procedures.
• Maintain incident logs, shift reports, and handover documentation.
• Support planned maintenance activities and change implementations.
• Generate daily, weekly, and monthly operational reports.

Skills

TCP/IP

Routing

Switching

MPLS

VPNs

WAN technologies

NOC monitoring tools

EMS/NMS platforms

Ticketing systems

Troubleshooting methodologies

Communication

Analytical skills

Problem-solving

Rotational shifts

Education

BE/BTech (ECE/EEE/IT/CSE) or Diploma in Telecommunications/Networking or Any Graduate

Tools

CCNA

JNCIA

N+

ITIL Foundation

Job description

Must-have Skills: Basic knowledge of TCP/IP, Routing, Switching, MPLS, VPNs, and WAN technologies., Understanding telecom transmission technologies such as Fiber, Ethernet, and Microwave., Familiarity with NOC monitoring tools, EMS/NMS platforms, and ticketing systems., Knowledge of network troubleshooting methodologies., Ability to work in rotational shifts (24x7 operations)., Strong communication and coordination skills., Good analytical and problem-solving abilities.

Good-to-have Skills: communication skill mandatory

Qualifications: B.E./B.Tech (ECE, EEE, IT, CSE) or Diploma in Telecommunications/Networking or Any Graduate.

Certifications such as CCNA, JNCIA, N+, or ITIL Foundation will be an added advantage.

Certifications: CCNA, JNCIA, N+ or ITIL Foundation

2. WORK DETAILS & RESPONSIBILITIES

The NOC L1 Engineer is responsible for 24x7 monitoring of telecom network infrastructure, identifying alarms, performing initial troubleshooting, and ensuring timely escalation of network incidents. The role focuses on maintaining network availability and service quality while adhering to defined SLAs.

Perform first-level troubleshooting for transmission media including OTN/ SDH/ DWDM, MPLS, ISP, WAN, IP, and access network issues.

Create, track, and update incident tickets through ITSM tools.

Escalate unresolved issues to L2/L3 teams as per escalation matrix.

Coordinate with field engineers, customers, and vendors during fault resolution.

Monitor network performance and proactively identify potential risks.

Ensure compliance with SLA and operational procedures.

Maintain incident logs, shift reports, and handover documentation.

Support planned maintenance activities and change implementations.

Generate daily, weekly, and monthly operational reports.