Networking - Team Lead

Movate Technologies; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Movate Technologies in Chennai invites a capable supervisor to lead a 15-20 member Voice (International) support team, delivering service excellence and meeting SLA/KPI targets.

You will drive the team, enforce SOPs, and ensure customer satisfaction while handling inbound queries and technical issues. Rotational night shifts are required.

The role emphasizes teamwork, strong communication, and good computer knowledge, with a focus on resolving client queries efficiently.

Qualifications

• Must hold any degree.
• Experience leading a team with ownership.
• Excellent communication skills.
• Strong computer fundamentals.
• Willingness to work night shifts on rotation.

Responsibilities

• Handle a 15-20 member team for Voice International transactions.
• Drive team to meet goals on all KRA/KPI and SLAs.
• Adhere to SOPs and organizational procedures.
• Maintain awareness of service levels and project targets.

Skills

Team leadership

Communication skills

Problem solving

Time management

Customer service

Technical troubleshooting

Education

Any degree

Tools

MSO applications

Google Workspace

Chrome/IE/Firefox

Job description

Job Responsibilities:

Responsible to handle a 15-to-20-member team, Voice(International) transactions to the best of customers satisfaction. Drive the team to meet goals on all KRA/KPI and SLA’s. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Qualification:

Any degree

Technical skills:

• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at work place.

DESIRED PROFILE:

• Should be a team player
• Ability to handle a team with individual ownership
• Self-driven to motivate the team members
• Handling Inbound US Calls.
• Involves resolving technical client queries.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have good knowledge on computer hardware peripherals, Operation Systems,
• Chrome Brower, IE and Firefox.
• Flair for customer service and technical troubleshooting
• Excellent Communication Skill.
• Should be well versed with MSO applications
• Experience working with google workspace is an added advantage
• Enthusiasm and strong self-motivation & self-reliance.
• Building a rapport with customers.
• Time management skills, with a high degree of flexibility at workplace.
• Willingness to work in night shifts (Rotational Night Shifts)

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Walkin :

Interview Date: Monday - Friday

Interview Time: Between 11:00 AM and 6:00 PM

Venue:

Movate Technologies (Movate Talent Hub)

Ground Floor, AMBIT IT Park

Ambattur Industrial Estate

Chennai, Tamil Nadu, India

HR to meet: VIGNESHWARA RAO - SPECIALIST - 7338802227