International Voice Support (Tech/ Customer Support) - Night shift

Movate; Thiruvallur District; On-site; INR 180,000 - 300,000; Full time

Job summary

Movate is hiring Technical Support Engineers for its International Voice Process team in Ambattur, Chennai. The role is office-based with a Night Shift and rotational weeks off, intended for experienced candidates only.

You will troubleshoot, assist international customers, and aim for first-call resolution while delivering outstanding service. Required: minimum 6 months in an International Voice Process, mandatory technical support experience, and excellent verbal English communication.

Qualifications

• Minimum 6 months of experience in an International Voice Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.
• Provide technical assistance to international customers.
• Diagnose and resolve technical issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Responsibilities

• Handle international voice process inquiries and provide technical assistance.
• Diagnose and resolve technical issues with a focus on first-call resolution.
• Deliver high-quality customer service and ensure customer satisfaction.
• Escalate complex problems when needed and document resolutions clearly.

Skills

Verbal communication

Troubleshooting

Analytical thinking

Customer handling

First-call resolution

Job description

Ready to troubleshoot, communicate, and make an impact? We're hiring Technical Support Engineers for our International Voice Process team!

Location: Ambattur, Chennai (Work from Office)

Shift: Night Shift

Weekly Off: Rotational Week Offs

Please note that this role is intended for experienced candidates and is not suitable for freshers.

• Minimum 6 months of experience in an International Voice Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.
• Provide technical assistance to international customers.
• Diagnose and resolve technical issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

About Us:

• Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which includes the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

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