Networking - Team Lead

Movate; Chennai District; On-site; INR 391,000 - 614,000; Full time

Job summary

Movate is seeking a capable Team Lead to manage a 15–20 member Voice (International) support team. You will coach the team to achieve KRA/KPI and SLA targets, ensuring adherence to standard operating procedures and service levels.

Ideal candidates are team players with strong customer service and technical troubleshooting skills, comfortable with computers, hardware peripherals, and common OS and browser tools. Night-shift readiness is required.

Qualifications

• Experience handling a 15–20 member team in a voice process.
• Strong customer service and technical troubleshooting skills.
• Ability to adhere to SOPs and process guidelines.
• Good computer literacy and familiarity with common hardware peripherals.

Responsibilities

• Lead a 15–20 member Voice (International) team to meet KRA/KPI and SLA targets.
• Drive the team to achieve goals while adhering to SOPs.
• Maintain awareness of service levels and project goals.
• Build rapport with customers and resolve queries effectively.

Skills

Team player

Team leadership

Customer queries

Computer literacy

Hardware peripherals

Operating Systems

Web browsers

Self-motivation

Time management

Tools

Chrome Browser

Internet Explorer

Firefox

MSO applications

Google Workspace

Job description

Responsible to handle a 15-to-20-member team, Voice(International) transactions to the best of customer’s satisfaction. Drive the team to meet goals on all KRA/KPI and SLA’s. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Technical skills:

• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at work place.

DESIRED PROFILE:

• Should be a team player
• Ability to handle a team with individual ownership
• Self-driven to motivate the team members
• Involves resolving technical client queries.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have good knowledge on computer hardware peripherals, Operation Systems,
• Chrome Brower, IE and Firefox.
• Flair for customer service and technical troubleshooting
• Should be well versed with MSO applications
• Experience working with google workspace is an added advantage
• Enthusiasm and strong self-motivation & self-reliance.
• Building a rapport with customers
• Time management skills, with a high degree of flexibility at workplace.
• Willingness to work in night shifts (Rotational Night Shifts)

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process

Interview Date: Monday - Friday

Interview Time: Between 11:00 AM and 6:00 PM

Venue:

HR to meet: VIGNESHWARA RAO - SPECIALIST - 7338802227