Technical Support Engineer – International Voice Process

Movate; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Movate Technologies in Chennai is seeking a Technical Support Engineer for the International Voice Process to handle technical inquiries and ensure quick resolution. The role involves educating customers on installation and troubleshooting, with a focus on first-call resolution.

The position requires a bachelor’s degree, offers a night-shift schedule with rotational weekdays off, and mentions a salary range from 3 LPA to 4.5 LPA with an immediate joiner or 15 days notice.

Qualifications

• Educational qualification: Any Bachelor’s Degree

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Education

Any Bachelor’s Degree

Job description

Greetings from Movate Technologies (formerly CSS Corp)!

Job Description :

Position : Technical Support Engineer – International Voice Process

Location : Ground Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai, Tamil Nadu — 600058, India

Shift : Night Shift

Weekly Off : Rotational Weekdays

Responsibilities:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Notice Period : Immediate Joiner/15 Days

Educational Qualification: Any Bachelor’s Degree

CTC: 3 LPA to 4.5 LPA

#opentowork #TechnicalSupport #TechSupport #TechnicalSupportEngineer #CustomerSupport #TechnicalCustomerSupport #CustomerService #ITSupport #InternationalVoiceProcess #VoiceProcess #InternationalVoice #BPO #ContactCenter #CallCenter #ChennaiJobs #AmbatturJobs #JobsInChennai #ChennaiHiring #Networking #Troubleshooting #LANWAN #Hiring #JobOpening #ImmediateHiring #NightShiftJobs