Team Lead

Movate Technologies; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Movate Technologies (Movate Talent Hub) in Chennai, Tamil Nadu, India, is seeking an SME in technical support to drive team KPI performance and manage escalations on product/process queries. The role emphasizes career development, specialized knowledge, and maintaining strong employee relations through effective communication.

The ideal candidate brings strong communication, analytical abilities, and hands-on Windows/network troubleshooting tools experience, with an on-site work requirement at

Qualifications

• Minimum 3 years of experience as SME in technical support (not help desk or call centers).
• Excellent communication, analytical and people-management skills are essential.
• Ability to troubleshoot basic network/modem issues and Windows environments.
• Ability to multi-task across multiple programs and systems.

Responsibilities

• Drive and manage performance of the team on KPIs.
• Handle escalations that agents/SMEs cannot solve on product/process queries.
• Facilitate career development and growth for employees through effective people management.
• Contribute to organizational initiatives by developing specialized knowledge.
• Ensure smooth, effective and continuous communication channel for better employee relations.
• Monitors CSR calls and provides feedback/coaching.
• Ensure adherence to processes and procedures; control attrition and absenteeism.

Skills

Communication

Analytical skills

People management

Multi-tasking

Windows troubleshooting

Tools

Microsoft Windows

Job description

Roles & Responsibilities:

Drive and Manage performance of team on KPIs

Handling escalation that and agent/SME is unable to solve on product/process related queries

Facilitate career development and growth for employees by following effective people management practices

Responsible for contributing to organizational initiatives by developing specialized knowledge

Ensure smooth, effective and continuous communication channel open for better employee relations

Excellent analytical skills and people management skills

Ability to think out of the box and extract performance for the team

Should process excellent written and verbal communication skills

Ensure compliance with all processes and procedures in organization

Monitors the CSR calls and gives feedback /coaching

Responsible for teams adherence to process and procedures.

Needs to control attrition and absenteeism in the team

Skills:

Strong communication and comprehension skills: speaking clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.

Good and hands-on knowledge on basic network and modem functionality issues, including landline troubleshooting, phone hardware and software configurations

Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.

Preferred: Minimum 3 Years of Experience as SME, in technical support, Not in help desk, and/or contact centers.

Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.

No Work From Home/Hybrid

Competencies:

• Innovation & Agility
• Ownership & Accountability
• Communication & Self Awareness
• Customer First
• Urgency & Courage
• Collaboration & Alignment
• Celebration & Have Fun
• Effective Decisions

Interview Time: Between 11:00 AM and 6:00 PM

Venue:

Movate Technologies (Movate Talent Hub)

Ground Floor, AMBIT IT Park

Ambattur Industrial Estate

Chennai, Tamil Nadu, India

HR to meet: VIGNESHWARA RAO - SPECIALIST

For more Information - Contact 7338802227