Domestic Voice Process - Hindi
Movate
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Job summary
Movate Technologies is seeking an International Voice/Non-Voice support professional for Hindi-speaking customers in Chennai, India. The role involves night shift operations with rotational weekdays off and an immediate joiner or 15 days notice period.
Eligibility requires a bachelor’s degree and 6 months to 2 years of relevant experience in customer support or technical assistance. CTC ranges from 3 LPA to 4.5 LPA.
Qualifications
- Bachelor’s degree required, any field.
Responsibilities
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
Skills
Education
Job description
Greetings from Movate Technologies (formerly CSS Corp)!
Ground Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai, Tamil Nadu — 600058, India
Night Shift
Rotational Weekdays
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
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