Openings For International Voice process (Sales & Technical voice)

Movate Technologies; Chennai District; On-site; INR 300,000 - 550,000; Full time

Job summary

Movate Technologies in Ambattur, Chennai (Office) is seeking an Inbound Sales & Technical Support Engineer for international voice processes. Night shift with rotational weekdays off. Immediate joiner or 15 days notice may apply. Bachelors degree required. CTC ranges from 3 LPA to 5.5 LPA.

Responsibilities include handling calls and chats, guiding customers on products, and resolving technical issues while aiming for first-call resolution. Cross-sell and up-sell opportunities exist.

Qualifications

• Handle inbound sales calls and chats to guide customers on products/services.
• Provide technical support and troubleshoot customer issues on voice channel.
• Aim for first-call resolution and high customer satisfaction.
• Identify opportunities to cross-sell and up-sell to existing customers.

Responsibilities

• Field incoming sales calls and chats.
• Provide information and guidance on products/services.
• Build trusting relationships with customers and understand their needs.
• Offer pre-sales and post-sales support to enhance satisfaction.
• Cross-sell and up-sell opportunities.

Education

Bachelor's degree

Job description

Dear Candidate,

Greetings from Movate Technologies (formerly CSS Corp)!

Job Description :

Position : Inbound Sales & Technical Support Engineer International Voice Process

Location : Ambattur, Chennai (Work from Office)

Shift : Night Shift

Weekly Off : Rotational Weekdays

Inbound Sales Representatives

Responsibilities:

• Field incoming sales calls and chats
• Ability to connect with customers through conversations and provide accurate information and guidance regarding products/services, recommendations based on customer needs
• Build trusting relationships with customers understanding their needs.
• Offer pre-sales and post-sales support that create high customer satisfaction.
• Identify and maximize opportunities to cross-sell and up-sell to existing customers.

Technical Support Voice Role

Responsibilities:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed.

Notice Period : Immediate Joiner/15 Days

Educational Qualification: Any Bachelors Degree

CTC: 3 LPA to 5.5 LPA