L1 Technical Voice Engineer

Movate Technologies; Zone 7 Ambattur; On-site; INR 350,000 - 520,000; Full time

Job summary

Movate Technologies in Chennai's Ambattur area is hiring a Customer Support Engineer for international voice processes. This night-shift role requires 1+ year of experience in international voice or customer support, with strong English communication and problem-solving skills.

You will handle international customers, troubleshoot issues, and strive for first-call resolution in a growing AI-enabled services environment.

Qualifications

• Minimum 1 year of experience in an International Voice Process or customer support.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Responsibilities

• Provide assistance to international customers.
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

Skills

Verbal English

Troubleshooting

Customer handling

Analytical skills

Job description

. You are invited to attend a face-to-face interview as per the details below:

Interview Date:

Monday Saturday (05th 10th October)

Interview Time:

Between 11:00 AM and 6:00 PM

Venue:

Movate Technologies (Movate Talent Hub)
Ground Floor, AMBIT IT Park
Ambattur Industrial Estate
Chennai, Tamil Nadu, India
HR to meet:

Emmanuel (Pls mention in top of your Resume)

Interview Prerequisites

Please ensure that you complete the following before attending the interview:

1. Confirm your preferred interview time slot by emailing your updated resume (with a recent photograph embedded in the resume) in PDF format
2. Review the attached Job Description thoroughly before the interview. International Voice Support (Tech/ Customer Support) - Night shift | Movate | LinkedIn
3. Carry a printed copy of your resume on the day of the interview.
4. Interview Process will take Initial Interview, language assessment (Voice assessment), followed with Interview with Operation experts.

Job Description :

Position :

Customer Support Engineer - International Voice Process

Location :

Ambattur, Chennai (Work from Office)

Shift :

Night Shift

Weekly Off :

Rotational Weekdays

Eligibility:

• Minimum 1 year of experience in an International Voice Process. (Please note that this role is intended for experienced candidates and is not suitable for freshers.)
• Customer /Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.

Key Responsibilities:

• Provide assistance to international customers.
• Diagnose and resolve issues with a focus on first-call resolution.
• Deliver exceptional customer service while ensuring customer satisfaction.

About us:

Movate is an Applied AI services company that helps enterprises translate AI ambition into measurable business outcomes. With over 12,000 employees across 20 global locations, augmented by AI collaborator agents, it brings together human expertise and technology to help organizations rethink operating models for efficiency and growth. Powered by Mova iO, its intelligent outcomes platform, Movate delivers practical, scalable, and industry-contextualized solutions that address real business challenges.

Founded 30 years ago, Movate has built a niche as a trusted and reliable provider of consumer and enterprise support and technology services. Besides offering managed IT and CX services, we leverage our five AI-powered proprietary platforms to provide best-in-class results. Today, we have tremendous recognition for our disruptive digital engineering capabilities, insights-driven approach, affinity towards customer business, employee empowerment, and use of AI and automation solutions, which differentiate us as a valued partner.

At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.

For more details visit www.movate.com

We look forward to meeting you and discussing your career aspirations with Movate Technologies.

Regards,
Emmanuel
Movate HR Team,