Network Support Engineer

Incuspaze Solutions; Dadri, Ahmedabad District; On-site; INR 350,000 - 600,000; Full time

Job summary

Incuspaze Solutions is seeking a skilled Desktop & Network Support Executive to provide comprehensive IT support to internal users and clients. The role focuses on LAN/WAN connectivity, hardware/software troubleshooting, and network devices like routers and switches, ensuring minimal downtime.

The ideal candidate will have 3-5 years of relevant experience and can handle both on-site and remote support tasks, including Wi-Fi configuration and network printer issues.

Qualifications

• 3-5 years of relevant experience in IT support and networking.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Desktop end-user support for hardware and software issues, onsite and remote.
• Configure and troubleshoot LAN/WAN connectivity and network devices (routers, switches).
• Set up and troubleshoot Wi-Fi networks and access points.
• Provide network printer support and resolve connectivity issues.
• Offer basic software installation, configuration, and troubleshooting assistance.
• Deliver remote desktop support to users and clients.
• Assist in IT infrastructure setup, cabling, and network equipment installation.
• Assist in planning and implementing passive network setups including structured cabling.

Job description

Job Summary:

We are seeking a skilled and proactive Desktop & Network Support Executive responsible for providing comprehensive IT support to both internal users and clients. The ideal candidate will have expertise in LAN and WAN connectivity, as well as hands-on experience with hardware, software troubleshooting, and network devices like routers and switches.

Experience:

3-5 years of relevant experience

CTC:

As per industry norms

Key Responsibilities:

• Desktop Support: Provide end-user support for hardware and software issues, both in person and via remote assistance, ensuring minimal downtime for users and clients.
• LAN & WAN Connectivity: Ensure the seamless setup, maintenance, and troubleshooting of Local Area Network (LAN) and Wide Area Network (WAN) connections.
• Wi-Fi Configuration & Troubleshooting: Configure wireless networks and resolve any connectivity or performance issues related to Wi-Fi access points.
• Network Printer Support: Troubleshoot and resolve network printer connectivity and functionality issues across the office.
• Software Support: Offer basic support for the installation, configuration, and troubleshooting of commonly used software applications.
• Remote Support: Deliver remote desktop support to users, addressing IT-related issues efficiently and professionally.
• IT Infrastructure Setup: Assist in the setup and maintenance of IT infrastructure, ensuring proper installation of cabling, devices, and network equipment.
• Passive Network Setup: Participate in the planning, implementation, and troubleshooting of passive network setups, including structured cabling and network layout designs.
• Incident Reporting & Resolution: Record and elevate technical issues as necessary, ensuring proper resolution in a timely manner.