Opening For Desktop Engineer

CMS Info Systems (CMS); Navi Mumbai; On-site; INR 400,000 - 550,000; Full time

Job summary

CMS Info Systems in Navi Mumbai is seeking an IT Helpdesk Technician to handle day-to-day IT issues for end users, desktops, laptops, printers, and network connectivity.

The role includes remote support for head office and regional offices, L2 escalations, asset inventory, user provisioning, and basic server/network troubleshooting with AD/DHCP/DNS and VPN.

Qualifications

• Experience in day-to-day IT support for end users and networks.
• Familiarity with Windows and Linux servers and VPNs.
• Knowledge of AD, DNS, DHCP and basic network concepts.

Responsibilities

• Handle day-to-day IT issues for end users and devices.
• Provide L1/L2 support to head office and regional offices remotely.
• Manage antivirus, WSUS, software installation and patching.
• Maintain asset inventory and user profiles for new joiners.
• Troubleshoot network connectivity, VPN, printers and MPLS links.
• Coordinate with admin/logistics for asset movement and procurement.
• Document IT processes, change requests, and incident reports.

Skills

IT support

Remote support

Networking

Windows servers

Linux servers

VMware

VPN setup

Active Directory

DNS

DHCP

Tools

Veritas

Bacula

WSUS

Outlook

Job description

Role & responsibilities

• Handling day-to-day IT issues/problems related to End Users - desktops, laptops, printers, scanners, and other IT equipment for resolution.
• Handling day-to-day issues/problems related to Network LAN, WAN and Wi-Fi
• Providing L1 level support to Head office & Regional offices / branches over remote access & telephone
• Handling L2 level escalations from regional IT team for resolution
• Responsible for daily IT activities of
  • Antivirus client Installation and definition updates
  • Windows WSUS client installation and patch updates
  • Installation / Troubleshooting of software installed
  • Hardware-related issues
  • Maintaining asset inventory.
  • Configuration of user profiles for new joiners.
  • Providing remote support for WFH or remote location users.
  • Network-related support and basic troubleshooting of network connectivity
  • Troubleshooting Internet connectivity issues
  • Creating shared drive/folder sharing and providing asset to the users as per the approval.
  • VPN client installation and troubleshooting.
  • Installation and troubleshooting of various issues with network printers.
  • Troubleshooting MPLS connectivity issues within CMS branch locations
• Installing, configuring & troubleshooting Windows servers, Linux servers, VMware,
• Troubleshooting email-related issues of users using POP, IMAP & web clients and Outlook-related issues.
• Supporting in basic troubleshooting of CMS in-house application issues
• Relocating desktops / Printers as per Business approval within CMS Offices and coordinating with Admin/Logistics for asset movement to other locations
• Responsible for Documentation of all IT Infra / User list / Inventory Management / Access Rights / Application / Software List / Change Requests with 100% accuracy
• Ensure daily reporting to IT Manager about daily task lists / Incident Reports Review / Checklist Review
• Documentation of all IT processes and IT tasks
• Co-ordinate with procurement team for procurement of IT assets and interact with vendors for delivery of material
• Co-ordination with Internal Departments and External Vendors.
• Basic Technical knowledge of the following technologies
  • Basic troubleshooting techniques for LAN, WAN & WiFi
  • AD, DNS, DHCP, TCP / IP, GW
  • Hands-on managing switches, routers.
  • Active Directory, DHCP, DNS.
  • Backup Applications Veritas, Bacula
  • knowledge on ITIL Process.

Preferred candidate profile

• Experience in managing IT support of Servers, Desktops, Network.
• Be well-versed in Basic communication skills
• Ability to effectively communicate with end users