Technical Support Engineer

Orcapod Consulting Services; Chennai District; On-site; INR 360,000 - 600,000; Full time

Job summary

Orcapod Consulting Services in Chennai is seeking a skilled Technical Support Specialist to assist customers with networking issues. The role involves handling phone, email, and ticketing interactions, diagnosing TCP/IP, LAN/WAN, DNS problems, and coordinating with internal teams for quick resolutions.

Prior experience in customer-facing support is valued and accurate record-keeping is essential. The position is based in Chennai with a salary up to 6 LPA, requiring around 2+ years of experience.

Qualifications

• Basic networking knowledge required.
• TCP/IP fundamentals essential.
• Strong verbal and written communication.

Responsibilities

• Provide technical support to customers via phone, email, and ticketing systems.
• Troubleshoot and resolve networking-related issues.
• Diagnose basic TCP/IP, LAN/WAN, DNS, and connectivity problems.
• Coordinate with internal technical teams for issue resolution.
• Maintain accurate incident and service request records.
• Deliver timely updates and ensure customer satisfaction.

Skills

Networking basics

TCP/IP fundamentals

Troubleshooting

Technical support

LAN/WAN concepts

Communication skills

Job description

Location: Chennai
CTC: Up to 6 LPA
Experience: 2+ Years

Key Responsibilities

• Provide technical support to customers via phone, email, and ticketing systems.
• Troubleshoot and resolve networking-related issues.
• Diagnose basic TCP/IP, LAN/WAN, DNS, and connectivity problems.
• Coordinate with internal technical teams for issue resolution.
• Maintain accurate incident and service request records.
• Deliver timely updates and ensure customer satisfaction.

Required Skills

• Basic Networking Knowledge
• TCP/IP Fundamentals
• Network Troubleshooting Skills
• Technical Support Experience
• Good Understanding of LAN/WAN Concepts
• Excellent Verbal and Written Communication Skills

Preferred Skills

• Exposure to DNS, DHCP, Routing & Switching
• Experience using ticketing tools
• Customer-facing support experience
• Network Monitoring Knowledge

  Role & responsibilities

Preferred candidate profile

• Exposure to DNS, DHCP, Routing & Switching
• Experience using ticketing tools
• Customer-facing support experience
• Network Monitoring Knowledge

Eligibility