Mega Hiring | International Voice Process - On Spot Offers | Noida.

TP; Bajidpur; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Cab facility

Job summary

Teleperformance in India invites fresh graduates and undergraduates to join as a customer support executive. The role involves handling customer queries via inbound and outbound calls, providing service information, troubleshooting, and real-time solutions, and recommending suitable products.

Candidates must have excellent spoken English, be willing to work in 24/7 rotational shifts, and not pursue regular courses. The position offers 5 working days per week and cab facilities.

Qualifications

• Graduate freshers or Undergraduates with relevant experience.
• Minimum 6 months of BPO experience.
• Excellent spoken and verbal English communication.
• Willing to work in rotational shifts (24×7).
• Candidates pursuing regular courses are not eligible.

Responsibilities

• Handle customer queries via inbound and outbound calls.
• Assist customers with service information, troubleshooting, and real-time solutions.
• Understand customer requirements and actively recommend suitable products or services.
• Resolve customer queries professionally while ensuring high level of customer satisfaction.
• Adhere to company policies, quality standards, telephone etiquette, and compliance guidelines.

Skills

English communication

Education

Graduate/Undergraduate with relevant experience

Job description

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Role & responsibilities:

• Handle customer queries via inbound and outbound calls.
• Assist customers with service information, troubleshooting, and real-time solutions.
• Understand customer requirements and actively recommend suitable products or services.
• Resolve customer queries professionally while ensuring a high level of customer satisfaction.
• Adhere to company policies, quality standards, telephone etiquette, and compliance guidelines.

Preferred candidate profile:

• Education: Graduate freshers or Undergraduates with relevant experience.
• Experience: Minimum 6 months of BPO experience is mandatory.
• Communication Skills: Excellent spoken and verbal English communication.
• Flexibility: Willing to work in rotational shifts (24*7).
• Eligibility Note: Candidates pursuing regular courses are not eligible.

Working Schedule:

• Days: 5 days per week.
• Shifts: Rotational shifts (24*7)
• Weekly Off:2 rotational weekly off.
• Leave Policy: No planned leaves allowed for the first 3 months.
• Cab Facility: Both side cab available.