Mega Hiring | International Chat Support | Jaipur- Mansarovar!

TP; Jaipur; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Cab facility within 25 km radius

Guesthouse accommodation for eligible外

Job summary

Teleperformance in India seeks a customer support executive to handle chat queries, resolve product and account issues, and provide accurate information with excellent service.

The role requires English communication, problem-solving, and adherence to company policies. Rotational shifts and five-day work weeks with rota week-offs are part of the schedule; cab facility within 25 km and guesthouse stay are provided for eligible outstation candidates.

Qualifications

• Undergrad or graduate degree is required.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English.

Responsibilities

• Handle customer queries over chat and provide accurate information.
• Resolve product, service, and account-related issues.
• Maintain detailed records of interactions in the CRM system.
• Escalate unresolved issues to the appropriate team.
• Meet quality, productivity, and CSAT targets.
• Adhere to company policies, compliance guidelines, and data security.

Skills

Customer service

English fluency

Communication skills

Problem solving

Education

Undergraduate or Graduate

Job description

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Role & responsibilities:

• Handle customer queries over chat.
• Resolve customer queries related to products, services, and account issues.
• Provide accurate information while ensuring excellent customer service.
• Identify customer concerns and offer appropriate solutions within the defined TAT.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate unresolved issues to the concerned team whenever required.
• Meet quality, productivity, and customer satisfaction (CSAT) targets.
• Follow company policies, compliance guidelines, and data security standards.

Eligibility:

• Undergraduate (with 6 months of experience) or Graduate.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English.
• Strong problem-solving and customer-handling skills.

Shift:

• Rotational shifts.
• 5-days working with rotational week-offs.

Benefits:

• Cab facility within a 25 km radius.
• Guesthouse accommodation for up to 10 nights for eligible outstation candidates.