Bulk Hiring For BPO Noida Location | Voice Process

Expert Staffing Solutions New Delhi; Gurugram District, Dadri; On-site; INR 210,000 - 350,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking experienced professionals for International BPO Voice Process roles in Customer Support and Technical Support. You will handle international voice calls, resolve queries, and ensure a seamless customer experience across products and services.

Key responsibilities include managing inbound/outbound calls, troubleshooting technical issues, documenting interactions, and adhering to SLAs with a customer-centric approach.

Qualifications

• Undergrad or graduate candidate with 1 year+ experience in international voice/support
• Excellent English communication, both verbal and written
• Willing to work US shifts and rotational schedules

Responsibilities

• Handle inbound/outbound calls from international customers for voice process.
• Resolve queries related to products, services, billing, and account information.
• Provide technical assistance and troubleshoot hardware/software issues via voice.
• Document interactions and escalate complex issues as needed.
• Maintain SLAs and ensure customer satisfaction through professional service.

Skills

English communication

Troubleshooting

Customer focus

Multitasking

Typing skills

Computer basics

Education

Graduation or higher

Job description

Hiring experienced professionals for International BPO Voice Process roles in Customer Support and Technical Support. Candidates will be responsible for handling international customers through voice calls, resolving queries efficiently, and ensuring a seamless customer experience.

Key Responsibilities Customer Support

• Handle inbound and outbound calls from international customers.
• Resolve customer queries related to products, services, billing, and account information.
• Deliver excellent customer service while maintaining professionalism.
• Identify customer needs and provide appropriate solutions.
• Maintain accurate records of customer interactions in the system.
• Follow established processes and quality standards.
• Meet individual and team performance metrics.
• Escalate unresolved issues to the concerned department when necessary.

Key Responsibilities Technical Support

• Provide technical assistance to customers via voice support.
• Troubleshoot hardware, software, internet, and application-related issues.
• Diagnose technical problems and guide customers through step-by-step resolutions.
• Document troubleshooting activities and solutions provided.
• Escalate complex technical issues to higher-level support teams.
• Ensure quick and accurate resolution of customer concerns.
• Maintain customer satisfaction while adhering to service-level agreements (SLAs).
• Stay updated on product and process knowledge.

Eligibility Criteria

• Undergraduate or Graduate candidates.
• Minimum 1 year of experience in International Customer Support, Technical Support, or International Voice Process.
• Excellent English communication skills (verbal and written).
• Strong customer handling and problem-solving abilities.
• Comfortable working in US shifts and rotational schedules.
• Immediate joiners are highly preferred.

Required Skills

• Excellent communication and interpersonal skills.
• Strong troubleshooting and analytical abilities.
• Customer-centric approach.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and typing skills.

What We Offer

• Competitive salary package.
• Lucrative monthly performance incentives.
• Career growth opportunities within the organization.
• Professional work environment.
• Training and skill development programs.
• Employee engagement and recognition programs.