Marketplace Operations Associate 3pl

Tata Consultancy Services; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services is seeking a Sr. Marketplace Operations Associate to scale and optimize ecommerce and 3P partnerships. You will manage high-value merchant accounts, streamline supply chains, and fix complex integration issues.

The role requires strong data analytics, back-end platform knowledge (Amazon Seller Central, Walmart Seller Center, Shopify, Mirakl, Salesforce Commerce Cloud), and SQL. You will design onboarding, automate listings, coordinate with logistics, and monitor key

Qualifications

• Experience with data feed management and basic SQL.
• Ability to troubleshoot high-stakes account issues and policy violations.
• Ability to design onboarding processes and fulfillment workflows.
• Experience integrating data feeds (API/EDI/XML) and syncing inventory and orders.

Responsibilities

• Manage high-value merchant accounts and optimize 3P business.
• Resolve complex integration issues and leverage data analytics to maximize revenue.
• Audit and design end-to-end seller onboarding, listings, and fulfillment workflows.
• Troubleshoot API/EDI/XML data feed issues syncing inventory and orders.
• Coordinate with logistics teams and 3PLs to optimize stock and delivery times.
• Develop dashboards tracking key marketplace KPIs such as refunds, CX metrics, and Buy-Box ownership.

Skills

SQL

Data feed management

Problem-solving

Tools

Amazon Seller Central

Walmart Seller Center

Shopify

Mirakl

Salesforce Commerce Cloud

Job description

Job Description: Sr. Marketplace Operations Associate

A Senior Marketplace Operations Associate plays a pivotal role in scaling and optimizing an organizations e-commerce and third-party (3P) business. Positioned between commercial strategy and technical execution, this senior professional is responsible for managing high-value merchant accounts, streamlining supply chains, resolving complex technical integration issues, and leveraging data analytics to maximize marketplace revenue.

• Platforms & Tooling: Expert-level knowledge of major e-commerce backends (such as Amazon Seller Central, Walmart Seller Center, Shopify, Mirakl, or Salesforce Commerce Cloud).
• Technical Aptitude: Experience with data feed management, basic SQL, and database synchronization tools.
• Problem-Solving & Escalation: Proven track record of independently resolving high-stakes account issues, listing suspensions, or policy violations.
• Audit and design end-to-end seller onboarding processes, listing automations, and fulfillment workflows to eliminate manual bottlenecks.
• Troubleshoot advanced API, EDI, or XML data feed issues that sync inventory levels, product details, and orders between external merchants and the core marketplace database.
• Coordinate with internal logistics teams and third-party logistics providers (3PL) to optimize stock replenishment, decrease delivery times, and reduce chargebacks.
• Develop and monitor operational dashboards tracking critical marketplace KPIs (e.g., Seller Refund Rates, Customer Experience Metrics, Buy-Box Ownership percentage, and Catalog Error Rates).