Marketplace Account Manager

Data Spectors; Mumbai; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Data Spectors is seeking a proactive Marketplace Account Manager in Mumbai to own client accounts and drive revenue growth across Amazon, Flipkart, Meesho, and Shopify.

You will coordinate internal teams, optimize listings, manage campaigns, and provide strategic guidance to clients, ensuring compliance and operational excellence. The role requires 4+ years in eCommerce account management and strong analytical and communication skills.

Qualifications

• Bachelor’s or Master’s degree in Business, Marketing, or related field.
• Minimum 4 years managing marketplace operations or client portfolios in an eCommerce environment.

Responsabilités

• Own multiple client marketplace accounts with full P&L responsibility.
• Build long-term client relationships to ensure satisfaction and retention.
• Prepare performance reports, insights, and growth recommendations.
• Coordinate cross-department teams to handle escalations and SLA adherence.
• Manage listings, orders, returns, and promotions to ensure flawless execution.
• Oversee ad campaigns and track health metrics like buy box and performance index.
• Forecast sales, inventory needs, and growth opportunities.

Connaissances

Marketplace dashboards

Data interpretation

Communication

Leadership

Negotiation

Analytics

Ad campaign tools

Formation

Bachelor’s or Master’s degree in Business, Marketing, or related field

Outils

Amazon Advertising

Flipkart Advertising

Meesho Ads

A/B testing tools

Description du poste

Department: Account Management / Client Operations

Reports to: Head of eCommerce Operations

Job Type

Full Time

Workspace

On-Site

Summary

We are looking for a proactive and business-savvy Marketplace Account Managerwith 4+ years of experience managing client accounts and driving sales across major marketplaces such as Amazon, Flipkart, Meesho, and Shopify. This role demands both analytical depth and consultative relationship management — ensuring client success through revenue growth, compliance, and operational excellence.

The Account Manager acts as the single point of contact between the client and internal operations teams, strategizing marketing campaigns, optimizing listings, resolving escalations, and ensuring smooth end-to-end execution.

Key Responsibilities

(A) Account Ownership & Client Management

• 1. Manage multiple client marketplace accounts with full responsibility for P&L performance.
• 2. Build and maintain long-term client relationships, ensuring satisfaction and retention.
• 3. Prepare and present performance reports, insights, and growth recommendations.
• 4. Handle escalations, SLA adherence, and cross-department coordination.

(B) Marketplace Operations & Optimization

• 1. Ensure daily operations including listings, orders, returns, and promotions are executed flawlessly.
• 2. Manage advertising campaigns (PPC, Sponsored Products, Lightning Deals, etc.).
• 3. Track account health metrics — buy box %, return rate, performance index, etc.
• 4. Identify growth opportunities across categories and product lines.

(C) Data Analytics & Reporting

• 1. Conduct deep performance analysis to improve visibility, conversion, and ROI.
• 2. Manage competitor benchmarking and pricing intelligence.
• 3. Forecast sales, promotions, and inventory requirements.

(D) Strategic Consultation

• 1. Advise clients on campaign strategies, pricing models, and product positioning.
• 2. Coordinate internal creative, marketing, and operations teams to deliver value‑added services.
• 3. Stay informed on policy changes and marketplace trends to guide clients strategically.

Qualifications & Eligibility

• Bachelor’s or Master’s degree in Business, Marketing, or related field.
• Minimum 4 years managing marketplace operations or client portfolios in an eCommerce environment.

Skills & Competence

• Deep understanding of Amazon, Flipkart, and other marketplace dashboards.
• Strong data interpretation and reporting abilities.
• Excellent communication, leadership, and negotiation skills.
• Analytical, result‑oriented, and proactive problem solver.
• Familiarity with ad campaign management tools and A/B testing.

Why Join Us?

• Manage global eCommerce brands and high‑performing accounts.
• Drive strategic growth initiatives across multiple marketplaces.
• Opportunity to act as a business consultant for high‑value clients.
• Grow into a senior client success leadership role.