E-commerce Executive - Quick Commerce & Marketplace

R for Rabbit; Ahmedabad District; On-site; INR 600,000 - 800,000; Full time

Job summary

R for Rabbit is seeking an Inventory & Marketplace Operations professional to plan inventory across warehouses and 3PLs, coordinate replenishments, and maintain listing quality across marketplaces. The role also handles order tracking, issue resolution, and data reporting to support promotional events.

Responsibilities include liaising with warehouse and 3PL partners, ensuring timely dispatch, managing stock accuracy, and driving improvements across listings and processes.

Responsibilities

• Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs.
• Coordinate with warehouse teams for timely replenishment of fast-moving SKUs.
• Monitor ageing inventory, slow-moving stock, and notify liquidation/discount planning.
• Forecast weekly and monthly inventory requirements based on sales trends, seasonality, and promotions.
• Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.
• Act as the single point of contact for marketplace category/account managers.
• Coordinate issues related to order cancellations, delays, returns/RTO/Non-delivery, and ASN/GRN discrepancies.
• Ensure daily resolution of marketplace operational tickets.
• Track and manage weekly vendor returns (FBA/FBF etc.).
• Coordinate daily with 3PL partners for order processing timelines, dispatch accuracy & TAT, inventory reconciliation, stock audits & cycle counts.
• Raise operational issues and track resolution with the 3PL teams.
• Monitor SLAs – especially dispatch cut-off adherence and delayed orders.
• Regularly check marketplace listings for missing images, incorrect titles/descriptions, wrong bullet points, pricing errors, keyword relevance; monitor Buy Box % and pricing parity; coordinate with content/graphics team to improve listing quality.
• Track daily orders and coordinate with warehouse team for smooth fulfilment; resolve discrepancies such as Delivered but not received, Wrong item received, Incorrect listing fulfilment; maintain tracker for errors and work with ops team to reduce repeat issues.
• Prepare daily/weekly MIS reports: Inventory status, Sales & dispatch summary, Marketplace penalty tracker, Returns & RTO analysis; maintain SKU-level stock ageing dashboards; support promotions planning and event readiness.

Job description

Key Responsibilities

1. Inventory Planning & Coordination

• > Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs.
• > Coordinate with warehouse teams for timely replenishment of fast-moving SKUs.
• > Monitor ageing inventory, slow-moving stock, and notify the team for liquidation/discount planning.
• > Forecast weekly & monthly inventory requirements based on sales trends, seasonality, and promotions.
• > Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.

2. Marketplace Operations & Coordination

• > Act as the single point of contact for marketplace category/account managers.
• Coordinate issues related to:
• Order cancellations
• Order delays
• Returns/RTO/Non-delivery
• ASN/GRN discrepancies
• > Ensure daily resolution of marketplace operational tickets.
• > Track and manage weekly vendor returns (FBA/FBF etc.).

3. 3PL Partner Management

• > Coordinate daily with 3PL partners for:
• Order processing timelines
• Dispatch accuracy & TAT
• Inventory reconciliation
• Stock audits & cycle counts
• > Raise operational issues and track resolution with the 3PL teams.
• > Monitor SLAs – especially dispatch cut-off adherence and delayed orders.

4. Listing Hygiene & Content Maintenance

• Regularly check marketplace listings for:
• Missing images
• Incorrect titles/descriptions
• Wrong bullet points
• Pricing errors
• Keyword relevance
• Monitor Buy Box % and pricing parity across channels.
• Coordinate with content/graphics team to improve listing quality.

5. Order Tracking & Issue Resolution

• Track daily orders and coordinate with warehouse team for smooth fulfilment.
• Resolve discrepancy cases such as:
• “Delivered but not received”
• “Wrong item received”
• “Incorrect listing fulfilment”
• Maintain tracker for errors and work with ops team to reduce repeat issues.

6. Reporting & Data Analysis

• Prepare daily/weekly MIS reports:
• Inventory status report
• Sales & dispatch summary
• Marketplace penalty tracker
• Returns & RTO analysis
• Maintain SKU-level stock ageing, fast/slow mover dashboards.
• Support promotions planning and event readiness (BBD, Prime Day, FK BBD).