Manager E Commerce Operations

Fast&Up India; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

A leading health and wellness brand in Mumbai is seeking an experienced operations manager to lead marketplace and quick commerce operations. The role involves overseeing operations across platforms like Amazon and Flipkart, ensuring optimal inventory levels, and driving revenue growth. Candidates should have 5–8 years of experience in D2C or FMCG sectors, alongside strong operational and coordination skills. This opportunity is critical for scaling operations and enhancing platform visibility.

Qualifications

• 5–8 years of experience in D2C, Nutraceutical, FMCG, Pharma, or Consumer brands.
• Strong operational ownership mindset.
• Ability to manage platform relationships.

Responsibilities

• Own end-to-end operations across marketplaces (Amazon, Flipkart).
• Ensure accurate listings and content optimization.
• Coordinate with demand planning and supply chain teams.
• Monitor platform sales and stock movement.
• Provide actionable insights to leadership.

Skills

Marketplace operations management

Inventory planning

Supply chain coordination

Cross-functional coordination

Cross-functional coordination

Tools

ERP systems

OMS

WMS

Job description

This role will be responsible to lead and scale marketplace and quick commerce operations across platforms such as Amazon, Flipkart, Blinkit, Zepto, Instamart, and other emerging channels by ensuring high service levels, optimal inventory availability, strong platform visibility, and seamless operational execution to drive revenue growth.

Role & Responsibilities

Marketplace Operations Management

• Own end-to-end operations across marketplaces (Amazon, Flipkart, Tata 1mg, HealthKart, etc.)
• Ensure accurate listings, catalog hygiene, pricing alignment, and content optimization
• Monitor seller health metrics including ratings, SLA adherence, cancellations, and penalties
• Coordinate with marketplace account managers for business growth initiatives

Quick Commerce Operations Management

• Ensure high fill rates and strong product availability across dark stores
• Coordinate with demand planning and supply chain teams for replenishment
• Monitor platform-wise sales, availability, and stock movement

Inventory Planning & Replenishment

• Ensure optimum stock availability across marketplace FCs and dark stores
• Track stock aging, inventory turnover, and slow/non-moving inventory
• Plan replenishment to prevent stock-outs and revenue loss
• Ensure adherence to dispatch timelines and platform SLAs
• Monitor fill rate, cancellation rate, and return rate
• Drive operational efficiency to improve customer experience

Platform Coordination & Relationship Management

• Work closely with platform KAMs to drive visibility, participation in campaigns, and operational improvements
• Resolve operational escalations, claims, and reconciliation issues

Reporting & Performance Tracking

• Track and publish daily/weekly dashboards covering:
  • Fill rate & availability
  • Stock coverage & inventory health
  • Revenue vs target

Provide actionable insights to leadership.

Process Improvement & Automation

• Build scalable SOPs for marketplace and quick commerce operations
• Drive ERP, OMS, WMS integration with platforms
• Improve operational efficiency and reduce revenue leakage

Experience Needed (Professional)

5–8 years exp in D2C, Nutraceutical, FMCG, Pharma, Consumer brands

Desired Candidate Profile

• Marketplace & Quick Commerce operations (Amazon, Flipkart, Blinkit, Zepto, Instamart, etc.)
• Inventory planning & supply chain coordination
• Managing platform relationships
• Strong operational ownership mindset & cross‑functional coordination skills