Manhattan Warehouse Management

Tekskills Inc.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tekskills Inc. in Hyderabad seeks a seasoned operations analyst to Lead Operational Readiness for project support transitions and manage ServiceNow knowledge management and SOP maintenance, including handling priority incidents with L3 teams.

You will work with Manhattan WMOS 2020, Manhattan SaaS TMS, Manhattan SCI, Blue Yonder Enterprise Planning and Blue Yonder Demand and Fulfill to support 24x7 operations, monitor key indicators, and drive continuous improvements in a production environment.

Qualifications

• 8–10 years of related experience.
• Lead operational readiness for project support transition.
• ServiceNow knowledge management and SOP maintenance.
• Ability to support priority incidents with L3 engineers.

Responsibilities

• Lead Operational Readiness for project support transition.
• ServiceNow Knowledge management and SOP maintenance.
• Small to medium enhancements.
• Lead support of all priority 4 incidents and most priority 3 incidents.
• Collaboratively support priority 1 2 major incidents with the L3 engineering team.
• Technical Expertise with Manhattan WMOS 2020, Manhattan SaaS TMS, Manhattan SCI, Blue Yonder solutions.
• Problem-Solving and analytical tasks with sustainable solutions.
• Excellent communication with stakeholders.
• Support scheduled maintenance activities and shift-left processes.
• Change Management for breakfix and vendor maintenance.

Skills

Analytics

Supply Chain

Problem Solving

Communication

Customer Focus

Tools

Manhattan WMOS

Manhattan SaaS TMS

Manhattan SCI

Blue Yonder Planning

Blue Yonder Demand

Job description

Skills: Digital : Supply Chain Analytics

Experience Required: 8-10

Role Descriptions: 24x7 KLO support

• Lead Operational Readiness for project support transition.
• ServiceNow Knowledge management and SOP maintenance.
• Small to medium enhancements.
• Lead support of all priority 4 incidents and most priority 3 incidents.
• Collaboratively support priority 1 2 major incidents with the L3 engineering team.
• Technical Expertise In-depth knowledge and hand-on experience with Manhattan WMOS 2020| Manhattan SaaS TMS| Manhattan SCI| Blue Yonder Enterprise Planning| and Blue Yonder Demand and Fulfill technologies.
• Problem-Solving Skills Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions.
• Communication Skills Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
• Customer-Centric Approach Ability to work collaboratively in a team environment and contribute to a positive and production work culture
• Support scheduled maintenance activities.Lead Shift left processes.
• Change Management for breakfix| vendor maintenance and SDN testing including small to medium enhancements.
• Proactive monitoring on key indicators