Manhattan Specialist

Tekskills Inc.; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tekskills Inc. in Delhi seeks a Production Support Analyst with deep expertise in Manhattan WMOS 2020, Manhattan SaaS TMS, and Manhattan SCI. You will resolve issues, analyze root causes, and implement sustainable fixes in a production setting.

The ideal candidate demonstrates strong problem-solving, clear communication with both technical and non-technical stakeholders, and excellent documentation of support processes. Prior customer-facing and production support experience is a plus.

Qualifications

• Must-have: strong problem-solving abilities and focus on sustainable solutions.
• Must-have: excellent verbal and written communication with technical and non-technical stakeholders.
• Must-have: customer-centric approach and ability to work in a collaborative production environment.
• Must-have: proficient documentation for support processes and technical configurations.

Skills

Problem-solving

Communication

Customer-centric

Documentation

Tools

Manhattan WMOS 2020

Manhattan SaaS TMS

Manhattan SCI

Job description

Requirements

• Must-Have Technical Expertise: In-depth knowledge and hand-on experience with Manhattan WMOS 2020, Manhattan SaaS TMS, Manhattan SCI
• Problem-Solving Skills: Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions.
• Communication Skills: Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
• Customer-Centric Approach: Ability to work collaboratively in a team environment and contribute to a positive and production work culture.
• Documentation Skills: Proficient in creating and maintaining comprehensive documentation for support processes and technical configurations.

Good-to-Have

• Prior-experience in Customer facing roles will be an added advantage
• Prior experience working in production support environment and implementation projects.