Manhattan Warehouse Management

Tekskills Inc.; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. in Kolkata (India) seeks an experienced Supply Chain Analytics lead to manage 24x7 KLO support and drive operational readiness for transition projects.

You will work hands-on with Manhattan WMOS, Blue Yonder, and ServiceNow, leading incident response with L3 teams and mentoring junior staff.

Qualifications

• 8–10 years of experience in supply chain analytics or IT support for logistics.
• Experience leading operational readiness and incident management.
• Hands-on with Manhattan and Blue Yonder technologies.
• Strong communication and problem-solving skills.

Responsibilities

• Lead Operational Readiness for project support transition.
• ServiceNow knowledge management and SOP maintenance.
• Small to medium enhancements.
• Lead support of priority incidents with L3 teams.
• Collaboratively support major incidents with the L3 engineering team.
• Proactive monitoring on key indicators.
• Lead shift-left processes and change management for breakfix/SND testing.

Skills

Analytical thinking

Communication skills

Customer-centric approach

Lead operational readiness

Shift left processes

Change management

Proactive monitoring

Incident management

Problem solving

Collaboration

SOP maintenance

Tools

Manhattan WMOS 2020

Manhattan SaaS TMS

Manhattan SCI

Blue Yonder Enterprise Planning

Blue Yonder Demand and Fulfill

ServiceNow

Job description

Skills: Digital : Supply Chain Analytics

Experience Required: 8-10

Role Descriptions: 24x7 KLO support

• Lead Operational Readiness for project support transition.
• ServiceNow Knowledge management and SOP maintenance.
• Small to medium enhancements.
• Lead support of all priority 4 incidents and most priority 3 incidents.
• Collaboratively support priority 1 2 major incidents with the L3 engineering team.
• Technical Expertise In-depth knowledge and hand-on experience with Manhattan WMOS 2020| Manhattan SaaS TMS| Manhattan SCI| Blue Yonder Enterprise Planning| and Blue Yonder Demand and Fulfill technologies.
• Problem-Solving Skills Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions.
• Communication Skills Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
• Customer-Centric Approach Ability to work collaboratively in a team environment and contribute to a positive and production work culture
• Support scheduled maintenance activities.Lead Shift left processes.
• Change Management for breakfix| vendor maintenance and SDN testing including small to medium enhancements.
• Proactive monitoring on key indicators