WMS Manhattan

Tekskills Inc.; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tekskills Inc. in Kolkata seeks an experienced application support analyst to provide first and second-level support for Manhattan WMi 2016. The role focuses on incident triage, resolution, and runbook-based changes across multiple DC sites.

Strong IBM i AS/400 platform knowledge and hands-on WMi experience are required. The analyst will distinguish system faults from process issues and coordinate with SAP, WMi, and WCS interfaces to ensure data integrity.

Qualifications

• Strong IBM i (AS/400) platform knowledge.
• Hands-on WMi application experience.
• Experience triaging and resolving incidents within SLA targets.
• Familiarity with runbooks and standard requests/change provisioning.

Responsibilities

• Respond to WMi incidents (P1/P2/P3) with triage and resolution or escalation.
• Execute pre-approved standard WMi configuration requests using runbooks.
• Manage user access provisioning and security roles across DC sites.
• Maintain records in ServiceNow and contribute to knowledge articles.
• Support warehouse users and distinguish system faults from process issues.
• Participate in P1/P2 bridge calls and post-incident RCA documentation.
• Coordinate change scheduling with site operations during freeze/blackout periods.
• Lodge and support cases with Manhattan Associates to accelerate resolution.
• Monitor application interfaces, bridges and queues.
• Monitor IDocs between SAP & WMi and CIF queues between SAP ECC & SCM.
• Identify and resolve interface failures to ensure data flow across SAP, WMi, WCS.
• Monitor SOH mismatches between SAP & WMi and coordinate RCA across 7 sites.

Skills

IBM i AS/400 knowledge

WMi application experience

Incident management

Runbooks execution

Tools

ServiceNow

Job description

Role & responsibilities

This role provides first and second-level application support for Manhattan WMi 2016, the warehouse management system. The analyst will triage and resolve incidents, execute standard requests and changes within defined runbooks, and maintain system stability across DC sites.

The role sits within the Technology Supply Chain team and operates under the WMS Lead. It requires strong IBM i (AS/400) platform knowledge alongside hands-on WMi application experience.

KEY ACCOUNTABILITIES

• Respond to WMi application incidents within defined SLA targets (P1/P2/P3), performing initial triage, resolution, or structured escalation
• Execute pre-approved standard requests to WMi configuration including user access, location management, transporter setup, and document rules — using approved runbooks
• Manage user access provisioning and security role maintenance across all DC sites
• Maintain accurate records in ServiceNow; contribute to knowledge articles and runbook development
• Support warehouse users and operations teams with application queries; distinguish system faults from process or operator issues
• Participate in P1/P2 bridge calls and contribute to post-incident root cause analysis documentation
• Coordinate standard change scheduling with site operations teams, respecting change freeze and blackout periods
• Lodge and support management of cases with Manhattan Associates, providing technical detail to accelerate resolution
• Monitor application interfaces, bridges and queues
• Monitor IDocs between SAP & WMi
• Monitor CIF queues between SAP ECC & SCM
• Identify & resolve interface failures, ensuring seamless data flow across systems (SAP, WMi & WCS)
• Monitor SOH mismatches between SAP & WMi to ensure stock integrity, working with the 7 sites for investigation, root cause analysis & resolution.