WMS Manhattan

Tekskills Inc.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Tekskills Inc. Mumbai-based role provides first and second-line application support for Manhattan WMi 2016, a warehouse management system. The analyst triages incidents, executes standard requests and changes within runbooks, and maintains system stability across DC sites under the WMS Lead.

The role requires strong IBM i (AS/400) platform knowledge alongside hands-on WMi application experience and the ability to coordinate with SAP/WMi/WCS interfaces.

Qualifications

• Experience triaging and resolving incidents within defined SLAs.
• Experience with user access provisioning and runbooks.
• Familiarity with interfaces to SAP, WMi and WCS.

Responsibilities

• Respond to WMi application incidents within defined SLA targets (P1/P2/P3).
• Execute pre-approved standard requests to WMi configuration using runbooks.
• Manage user access provisioning and security roles across all DC sites.
• Maintain records in ServiceNow and contribute to knowledge articles.
• Support warehouse users with application queries and triage issues.
• Coordinate change scheduling with site operations respecting freezes/blackouts.
• Lodge and support cases with Manhattan Associates to accelerate resolution.
• Monitor application interfaces, bridges and queues.
• Monitor IDocs between SAP & WMi.
• Monitor CIF queues between SAP ECC & SCM.
• Identify and resolve interface failures ensuring data flow across SAP, WMi and WCS.
• Investigate SOH mismatches between SAP & WMi across seven sites.

Skills

IBM i (AS/400) knowledge

WMi application experience

Tools

ServiceNow

Job description

Role & responsibilities

This role provides first and second-level application support for Manhattan WMi 2016, the warehouse management system. The analyst will triage and resolve incidents, execute standard requests and changes within defined runbooks, and maintain system stability across DC sites. The role sits within the Technology Supply Chain team and operates under the WMS Lead. It requires strong IBM i (AS/400) platform knowledge alongside hands-on WMi application experience.

KEY ACCOUNTABILITIES

• Respond to WMi application incidents within defined SLA targets (P1/P2/P3), performing initial triage, resolution, or structured escalation
• Execute pre-approved standard requests to WMi configuration including user access, location management, transporter setup, and document rules — using approved runbooks
• Manage user access provisioning and security role maintenance across all DC sites
• Maintain accurate records in ServiceNow; contribute to knowledge articles and runbook development
• Support warehouse users and operations teams with application queries; distinguish system faults from process or operator issues
• Participate in P1/P2 bridge calls and contribute to post-incident root cause analysis documentation
• Coordinate standard change scheduling with site operations teams, respecting change freeze and blackout periods
• Lodge and support management of cases with Manhattan Associates, providing technical detail to accelerate resolution
• Monitor application interfaces, bridges and queues
• Monitor IDocs between SAP & WMi
• Monitor CIF queues between SAP ECC & SCM
• Identify & resolve interface failures, ensuring seamless data flow across systems (SAP, WMi & WCS)
• Monitor SOH mismatches between SAP & WMi to ensure stock integrity, working with the 7 sites for investigation, root cause analysis & resolution.