Mandarin Language Expert

Team Vertex Cosmos; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Team Vertex Cosmos in Pune, India is seeking a Mandarin-speaking customer support agent to handle international voice process projects. You will assist clients via phone, email, or chat, resolving issues with empathy and professionalism.

The role emphasizes accurate CRM record-keeping, collaboration with team members to meet targets, and delivering high levels of customer satisfaction. Basic computer skills and CRM familiarity are welcomed.

Qualifications

• 0–5 years of experience in a BPO/call center environment.
• Fluent in Mandarin (speaking, reading, writing, understanding).
• Experience with international voice processes and strong communication.
• Basic computer skills; CRM familiarity is a plus.

Responsibilities

• Provide exceptional customer support via calls, emails, or chats in Mandarin.
• Handle international voice process queries with empathy and professionalism.
• Resolve complaints in a timely and efficient manner.
• Maintain accurate records using CRM software.
• Collaborate with the team to meet sales targets and customer satisfaction.

Skills

Mandarin proficiency

Customer communication

CRM familiarity

Tools

CRM software

Job description

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats in Mandarin language.
• Handle international voice process queries from customers with empathy and professionalism.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve sales targets and improve overall customer satisfaction.

Desired Candidate Profile

• 0-5 years of experience in a BPO/call center environment, preferably in a customer support role.
• Strong proficiency in speaking, reading, writing, and understanding the Mandarin language (
• Ability to work on International Voice Process projects with excellent communication skills.
• Basic computer knowledge required; familiarity with CRM software an added advantage.