Customer Support Mandarin Speaker

Cross Border Talents; Indore District; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Competitive salary package

Visa & relocation support

Career growth

Training & onboarding

Job summary

CB Talents SP in Indore, India is seeking a Mandarin-speaking Customer Support Executive. You will handle sales-related inquiries, verify information, and ensure accurate, policy-compliant responses.

The role is full-time, on-site with visa support and relocation assistance. You will deliver professional support, communicate clearly, and help resolve issues efficiently in a fast-paced environment.

Qualifications

• Fluent in Mandarin with good English.
• Strong verbal and written communication.
• Detail-oriented with strong problem-solving ability.
• Experience in customer support or sales support is a plus (not mandatory)

Responsibilities

• Handle and support Sales Executives’ requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

Skills

Mandarin fluency

English communication

Communication skills

Detail-oriented

Problem-solving

Multitasking

Job description

About the job Customer Support Mandarin Speaker

We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

Location: On-site
Visa Support: Provided
Employment Type: Full-time

What You’ll Do

• Handle and support Sales Executives’ requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

What We’re Looking For

• Fluent in Mandarin and good command of English
• Strong verbal and written communication skills
• Detail-oriented with strong problem-solving ability
• Ability to handle pressure and manage multiple cases simultaneouslyCustomer-first mindset with a professional attitude
• Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer

Competitive salary package
Full visa and relocation support
Career growth in an international environment
Structured training and onboarding