Manager - Telemarketing - Telecom

Panacorp Software Solutions; Kanyakumari; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Panacorp Software Solutions in Tamil Nadu seeks a Telecalling Team Lead to drive sales targets and enhance customer engagement. You will lead, train, and mentor a team of telecalling executives, while aligning campaigns with marketing for optimal lead generation.

Responsibilities include monitoring performance, building dashboards, and ensuring service quality. This role focuses on process improvements, compliance, and data-driven decision making to boost revenue.

Aufgaben

• Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth.
• Develop and implement telecalling sales campaigns to meet targets and drive conversions.
• Recruit, train, and mentor telecalling executives and set performance goals.
• Track and analyze sales data to identify trends and opportunities.
• Collaborate with marketing teams to optimize lead generation efforts.
• Ensure excellent communication with customers to build trust and loyalty.
• Address escalated customer concerns and resolve issues promptly.
• Collect feedback to refine sales approaches and enhance customer satisfaction.
• Create performance dashboards and submit reports on team KPIs.
• Identify gaps in performance and implement corrective actions.
• Maintain call quality standards through regular call reviews.
• Optimize scripts and workflows to improve conversion rates.

Kenntnisse

Team leadership

Sales strategy

Performance monitoring

Data analysis

Jobbeschreibung

Role Overview

Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth. Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards.

Key Responsibilities

Team Leadership

• Recruit, train, and mentor telecalling executives.
• Set performance goals and monitor team achievements.
• Conduct regular team meetings and provide constructive feedback.

Sales Strategy and Execution

• Develop and implement telecalling sales campaigns to meet targets.
• Track and analyze sales data to identify trends and opportunities.
• Collaborate with marketing teams to optimize lead generation efforts.

Customer Engagement

• Ensure excellent communication with customers to build trust and loyalty.
• Address escalated customer concerns and resolve issues promptly.
• Collect feedback to improve sales approaches and customer satisfaction.

Performance Monitoring

• Create performance dashboards and submit reports on team KPIs.
• Identify gaps in performance and implement corrective actions.
• Maintain call quality standards through regular call reviews.

Process Improvement

• Optimize telecalling scripts and workflows for better conversion rates.
• Stay updated on industry trends and introduce innovative practices.
• Ensure adherence to compliance and data protection regulations.