Manager - Telesales - IT

Panacorp Software Solutions; Kanyakumari; On-site; INR 600,000 - 900,000; Full time

Job summary

Panacorp Software Solutions in India seeks a Telesales Manager to lead a team of telesales representatives, drive targets, and develop sales strategies.

You will train, monitor performance, coach for improvement, and coordinate with marketing and support to ensure excellent customer service.

Qualifications

• Experience in telesales or a similar role.
• Strong leadership and KPI-driven mindset.
• Excellent communication and coaching skills.
• Ability to motivate and coach a team.
• Basic reporting and CRM skills.
• Degree in Business, Marketing, or related field preferred.

Responsibilities

• Manage and motivate the telesales team to reach sales goals.
• Plan and implement sales strategies.
• Train new and existing team members on products and sales techniques.
• Monitor calls and provide feedback for improvement.
• Track sales performance and prepare reports.
• Handle customer questions or complaints when needed.
• Work closely with marketing and customer service.
• Keep up to date with product knowledge and market trends.

Skills

Leadership

Communication

Coaching

Telesales

KPIs

Reports

CRM

Education

Bachelor's degree in Business/Marketing

Job description

Job Summary: As a Telesales Manager, you will lead a team of telesales representatives to meet sales targets over the phone. You will create sales strategies, train and motivate the team, monitor their performance, and ensure excellent customer service.

Key Responsibilities:

• Manage and motivate the telesales team to reach sales goals.
• Plan and implement sales strategies.
• Train new and existing team members on products and sales techniques.
• Monitor calls and provide feedback for improvement.
• Track sales performance and prepare reports.
• Handle customer questions or complaints when needed.
• Work closely with other departments like marketing and customer service.
• Keep up to date with product knowledge and market trends.

Skills & Requirements:

• Strong leadership and team management skills.
• Excellent communication and sales skills.
• Ability to motivate and coach a team.
• Experience in telesales or a similar role.
• Good understanding of sales targets and KPIs.
• Basic computer skills for managing reports and call systems.
• Degree in Business, Marketing, or related field (preferred).