Manager- Telesales - IT

Panacorp Software Solutions; Nagercoil; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Panacorp Software Solutions is seeking a Telesales Manager to lead a team of telesales representatives, drive strategy, and achieve sales targets by phone. You will train and motivate the team, monitor performance, and ensure excellent customer service across interactions.

You will collaborate with marketing and customer service, stay updated on product knowledge and market trends, and report on sales performance. This role demands strong leadership and a track record in telesales.

Qualifications

• Leadership and team management skills required.
• Excellent communication and sales skills.
• Ability to motivate and coach a team.
• Experience in telesales or a similar role.
• Knowledge of sales targets and KPIs.
• Basic computer skills for reports and call systems.
• Degree in Business, Marketing, or related field preferred.

Responsibilities

• Manage and motivate the telesales team to reach sales goals.
• Plan and implement sales strategies.
• Train new and existing team members on products and sales techniques.
• Monitor calls and provide feedback for improvement.
• Track sales performance and prepare reports.
• Handle customer questions or complaints when needed.
• Work closely with other departments like marketing and customer service.
• Keep up to date with product knowledge and market trends.

Skills

Leadership

Team management

Communication

Motivation

Telesales experience

KPIs knowledge

Computer literacy

Education

Bachelor's degree in Business or Marketing

Job description

Job Summary:

As a Telesales Manager, you will lead a team of telesales representatives to meet sales targets over the phone. You will create sales strategies, train and motivate the team, monitor their performance, and ensure excellent customer service.

Key Responsibilities

• Manage and motivate the telesales team to reach sales goals.
• Plan and implement sales strategies.
• Train new and existing team members on products and sales techniques.
• Monitor calls and provide feedback for improvement.
• Track sales performance and prepare reports.
• Handle customer questions or complaints when needed.
• Work closely with other departments like marketing and customer service.
• Keep up to date with product knowledge and market trends.

Skills & Requirements

• Strong leadership and team management skills.
• Excellent communication and sales skills.
• Ability to motivate and coach a team.
• Experience in telesales or a similar role.
• Good understanding of sales targets and KPIs.
• Basic computer skills for managing reports and call systems.
• Degree in Business, Marketing, or related field (preferred).