Senior Executive - Telecalling

Panacorp Software Solutions; Kanyakumari; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Panacorp Software Solutions in Tamil Nadu is seeking a seasoned Senior Telecalling Executive to lead the telecalling team and support the sales function in achieving customer acquisition and retention goals. The ideal candidate will manage inbound and outbound calls, train junior telecallers, monitor performance, and ensure excellent customer interactions to exceed targets.

Responsibilities include handling calls, guiding on objection handling, maintaining CRM records, and delivering weekly

Qualifications

• Seasoned telecalling experience and strong communication skills.
• Ability to lead a small team and train juniors.
• Familiarity with CRM systems and call metrics.

Responsabilités

• Handle and oversee outbound/inbound calls: Make high-quality outbound calls to potential customers and follow up with leads. Take charge of complex inbound calls, resolving escalated queries and complaints.
• Sales and lead conversion: Identify customer needs, pitch relevant products/services, and close sales effectively. Guide junior executives on handling objections and improving their lead conversion rates.
• Team leadership and training: Mentor and train junior telecalling executives, sharing best practices and sales techniques. Conduct regular team meetings, performance reviews, and provide feedback.
• Process improvement: Monitor and evaluate call scripts and sales pitches, suggesting improvements for higher engagement and success rates. Work with the sales and customer service teams to enhance overall call quality and customer experience.
• Reporting and documentation: Maintain detailed records of calls, lead status, and customer feedback in the CRM system. Prepare weekly and monthly reports on call performance, conversions, and other KPIs.
• Customer relationship management: Establish and maintain positive customer relationships to enhance customer loyalty. Resolve customer concerns promptly and ensure a higher level of customer satisfaction.

Connaissances

Telecalling experience

Strong communication

Leadership

Training junior telecallers

CRM systems

Outils

CRM system

Description du poste

Job Summary :

We are looking for a seasoned Senior Telecalling Executive to lead telecalling efforts and support the sales team in achieving customer acquisition and retention goals. This role involves managing both inbound and outbound calls, training junior telecallers, monitoring team performance, and ensuring excellent customer interactions. The ideal candidate should have strong telecalling experience, exceptional communication skills, and a drive to exceed targets.

Key Responsibilities :

Handle and Oversee Outbound/Inbound Calls:

• Make high-quality outbound calls to potential customers and follow up with leads.
• Take charge of complex inbound calls, resolving escalated queries and complaints.

Sales and Lead Conversion :

• Identify customer needs, pitch relevant products/services, and close sales effectively.
• Guide junior executives on handling objections and improving their lead conversion rates.

Team Leadership and Training :

• Mentor and train junior telecalling executives, sharing best practices and sales techniques.
• Conduct regular team meetings, performance reviews, and provide feedback.

Process Improvement :

• Monitor and evaluate call scripts and sales pitches, suggesting improvements for higher engagement and success rates.
• Work with the sales and customer service teams to enhance overall call quality and customer experience.

Reporting and Documentation :

• Maintain detailed records of calls, lead status, and customer feedback in the CRM system.
• Prepare weekly and monthly reports on call performance, conversions, and other KPIs.

Customer Relationship Management :

• Establish and maintain positive customer relationships to enhance customer loyalty.
• Resolve customer concerns promptly and ensure a high level of customer satisfaction.